Skill required: Procurement Operations - Procurement Support
Designation: Procurement Operations Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Service Desk resources in Buy@Bms are professionals who provide support to BMS stakeholders. They are accountable for gathering information through client conversation; email/phone/chat, log on to support tools, and provide end to end solution within the pre- defined SLA’s. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results. The Procurement Support team focuses on analyzing and designing the best practices for tactical and transactional procurement processes. The team is responsible for planning the implementation based on a detailed understanding of the technologies involved. The role may require for you to provide ongoing maintenance of suppliers, create catalogue content and maintain user authorization data. The team also utilizes procurement applications to provide efficient and effective transactions and maximize compliance.
What are we looking for? Service Desk is known as the first gateway for the client and the team members should have adequate knowledge and appropriate skill set to be able to support the customers when reached out. Service Desk Analysts must perform multiple functions simultaneously and effectively. It is important that they have the know-how for the entire process and the right attitude to aim utmost customer satisfaction. Key responsible areas of a Service Desk resource may vary, but core responsibilities include the following: · Manage Support Requests · Inter-personal connect capabilities · Accelerate Complex Cases · Proper documentation, reporting Excellent Communication Skills ERP tools: Ariba, SAP MS Office: MS Word, MS Excel, Power Point Ready to work in Night shift 2100-0630 IST
Roles and Responsibilities: · Manage Support Requests · Inter-personal connect capabilities · Accelerate Complex Cases · Proper documentation, reporting