Skill required: Employee Services - Employee and Labor Relations
Designation: HR Service Delivery Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
Language - Ability:English - Advanced
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs • Knowledge of Employee & Org data Mgmt Processes ( New Hires, Exit, Job Changes etc). • Strong command on written and verbal English language • Knowledge of MS Office/Excel Skills would be a plus • Knowledge of Successfactors would be a plus Employee Services - More into query/case management • Read, understand and analyze client process as per the business rules. • Execute full range of the process accurately and timely as a hands on processor. • Escalate issues and seek advice when faced with complex issues/problems. • Follow Work Instructions while processing • Highlight any anomalies in Work Instructions/process documentation to the SME/Leads. • Participate in client conference calls, where required and manage appropriate documentation. • Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control. • Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls • Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measu Employment and Labor Law encompasses the relationships among unions, employers, and employees. Labor laws grant employees in certain sectors the right to unionize and allow employers and employees to engage in certain workplace-related activities in order to further their demands for changes in the employer-employee relationship. Employment law, on the other hand, is defined more broadly as the negotiated relationships between employers and employees. This role provides client services for Employee & Org Data Mgmt which may include from hire to retire services, follows all adminstration processes to ensure tasks are completed correctly and resource efficiencies are maintained, works closely with Delivery Services Management to identify and escalate client issues; obtains and confirms pending information / documentation, and adds and amends transaction information
What are we looking for? Adaptable and flexible •Problem-solving skills •Detail orientation •Written and verbal communication •Ability to perform under pressure • Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting. • Resilient and able to work under pressure • Organization & prioritisation skills to deliver as per deadlines • Attention to detail & quality driven – in communications and all system transactions • Demonstrate high levels of confidentiality • Team Work & collaboration • Multi-cultural awareness • Flexibile to work in Shifts
Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your expected interactions are within your own team and direct supervisor • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments • The decisions that you make would impact your own work • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work • Please note that this role may require you to work in rotational shifts