Skill required: Supply Chain - Warranty Management
Designation: Business Advisory Associate
Qualifications:BE/BTech
Years of Experience:1 to 3 years
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What would you do? esponsible for warranty claim processing for Agricultural equipment s & commercial vehicles. We need to meet daily claim processing target. Should be able to suggest new ideas for warranty saving enhancement & be able to generate continuous improvement in the existing used cases. Analyze and Identifying patterns in submitted claims & recommend corrective actions to improve warranty savings. Proactively learn about new product launches & update on products through web academy and client’s websites. Should keep himself updated on changing dynamics of the industry & warranty business Maintain & mange expected Quality scores in the audits. Implement practices to improve operational efficiencies. Warranty administrator capable of processing and analyzing dealer claims for commercial vehicle. To manage warranty claim for commercial vehicles within designated cycle time (TAT). Investigate warranty claims, facilitate recovery, and assign appropriate liability and responsibilities for the warranty claim failure. Responsible to generate weekly & monthly production report for the team. Responsible for quality audits for the team. Verification and analysis of warranty claims based on available external resources (e.g. Dealer portal, parts catalogs, sales information) Manage warranty claim by verifying and validating troubleshooting and diagnostic test performed by the dealer. Technical review of the parts, cause of defect and defect description to validate warranty claims. Proficient in different part failure & repair process like Engine, Transmission, motors, pumps, Electrical and hydraulic component Collaborate with the internal & external stakeholders to understand product issues and determine claim validity. Should be able to interpret dealer’s complaint, cause & correction to take final decision on the warranty claims. Should be able to understand & draw conclusions from attached test/diagnostic reports for fair validation of claims. Communicate with Dealers the shortfall & missing information’s for timely closure of claims.
What are we looking for? •Automotive Warranty •Ability to establish strong client relationship •Adaptable and flexible •Ability to perform under pressure •Problem-solving skills •Written and verbal communication Interpersonal skills to deal with suppliers Quality, warranty engineers, etc Data processing accuracy, detail oriented, and ability to evaluate/research a warranty claim Expert level capability in use of desktop software (MS Office Suite, with focus on Excel) Organized, timely, pro-active and highly productive Strong written communication in English Attention to detail and ability to multi-task BE Mechanical/Automobile with 3-6 years of relevant experience Preferred: Experience in Warranty Hands on experience on automotive repairs & servive advisor. Experience with suppliers and strategic sourcing Mechanical knowledge of machinery Engineering
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your expected interactions are within your own team and direct supervisor • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments • The decisions that you make would impact your own work • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work • Please note that this role may require you to work in rotational shifts