Skill required: Trust & Safety - Reporting Analytics
Designation: PPSM Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
Language - Ability:English - Expert
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.
What are we looking for? •? Leadership and Management Skills: o Strong leadership qualities to guide and motivate team members. o Ability to delegate tasks effectively and manage workloads. o Decision-making skills to resolve conflicts and make tough choices. o Time management and organizational skills to prioritize tasks and meet deadlines. ? Communication Skills: o Excellent verbal and written communication skills to convey information clearly and concisely. ? Problem-solving and Critical Thinking: •o Analytical skills to identify issues, assess situations, and find practical solutions. o Ability to think critically and make informed decisions under pressure. ? Technical / Domain Proficiency: o Strong understanding of the relevant business process and industry-specific tools. o Proficiency in using software and systems necessary for team operations. o Ability to analyze data and generate meaningful insights to drive performance improvements. ? Conflict Resolution: o Capability to manage conflicts within the team and mediate disputes. o Skill in maintaining professionalism and promoting harmony in challenging situations. ? Adaptability and Flexibility: o Openness to change and ability to adapt to evolving business requirements. Excellent verbal and written communication skills Excellent interpersonal skills and ability to contribute to a team-oriented environment. Excellent organizational skills and attention to details. Fast learner with ability to adapt to change. Excellent time management skills. Ability to prioritize tasks, work under pressure, maintain clear focus and see action through to delivery. Strong supervisory & leadership skills (Sr Analysts/Team Leads). Creative thinking and approach to address challenges & opportunities. Proactive approach with can-do attitude. Strong team player, with proven team leadership skills Build trust and demonstrate integrity in all circumstances.
Roles and Responsibilities: •Resource planning in projects. Work planning and effort estimation. Coordination of project manager / team leader. Resource allocation and conflict resolution. Maintenance and planning of skills. Strategic capacity planning at portfolio level • To provide data and reports to the management •Governance i.e. The rules, processes, and workflows are defined by the PMO by which the company is directed. They ensure correct information is provided to all stakeholders so that the correct decision is made on time, i.e. they maintain transparency on the project. PMO creates a repository for templates, best practices, and lessons learned from the previous project so that they can be reused for new projects. PMO streamlines the processes and helps the teams to work efficiently and on time with quality. They provide support for the delivery of the project. The PMO manages all the artifacts and knowledge of the project.