Skill required: Employee Services - Employee and Labor Relations
Designation: HR Service Delivery Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Employee Services - More into query/case management Employment and Labor Law encompasses the relationships among unions, employers, and employees. Labor laws grant employees in certain sectors the right to unionize and allow employers and employees to engage in certain workplace-related activities in order to further their demands for changes in the employer-employee relationship. Employment law, on the other hand, is defined more broadly as the negotiated relationships between employers and employees.
What are we looking for? • Good organizational and prioritisation skills • Analytical and problem-solving skills • Multi-cultural awareness • Passion for customer service • Team player • Results and detail-oriented • Focus on high data accuracy • Quality driven – in communications and all system transactions • Strong written and verbal skills in English Language • People Relations experience a plus • Success Factor experience a plus • HR Domain certification would be a plus • Strong MS Office and Excel skills
Roles and Responsibilities: •Job Description The People Relations Associate will process incoming requests received through phone calls, emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, third party vendors or client. Key Responsibilities • Manage workflow of cases effectively and take remedial action or escalate as necessary. • Update client applications accurately and quickly in accordance with appropriate User Guides. • Understand and adhere to Accenture’s processes and working methods. • Understand relevant HR and Safety legislation as appropriate and be able to use to manage cases and inform clients. • Understand and perform the full range of People Relations work. • Manage client relationships to agreed satisfactory outcome of cases. • Understand client’s policies and procedures relating to People Relations. • Ensure and maintain the security and confidentiality of client data. • Ensure and apply the measures required to maintain the data security of all Accenture’s and its client’s data. Understand and act in compliance with Accenture and its client’s policies and procedures with regard to Data Protection. • Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent • Follow LWIs while processing and highlight any anomalies in LWIs/process documentation to the SME/Leads. • Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls. • Participate in Team building activities. • Assist client with Admin activities (especially Document Mgmt.) related to Investigations/Grievances/Associate concerns. • Have customer facing experience and experience of using telephony to speak with clients.