Skill required: NA - Business Transformation
Designation: Business Transformation Senior Manager
Qualifications:Any Graduation
Years of Experience:14 to 18 years
About Accenture
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What would you do? This position is responsible to conduct Diagnostics at an Organization and Process level using the assets & tools (Celonis, Automation Identification Tools, PMM etc) & implementing the interventions found and recommended. The position is required to: • Conduct GBS Diagnostic Studies to determine transformational innovative interventions to transform processes & Operations. - This position determines the “best way to run the process” with Non Automation/Automation interventions using the Accenture Operations Tech Tool Stacks, RPA, AI/Analytics Tool Suite & Mini-Bot catalogue in order to deliver Value and Benefit to the Client’s Operations process & organization. • Foundational Automation High Level and Detailed Assessments for External Clients • Partner with the Client to understand current state of the process. Lead Client discussion to develop solutions and become a trusted transformation & innovation advisor for clients • Implement & execute recommendations made off the back of Diagnostic studies for clients to realize the value/benefits estimated • Conduct High Level and Detailed Assessments and Propose Solutions at various stages in the of transforming a process or GBS/SSC organization • Detailed As-is Process Analysis to gauge Process and Technical Feasibility for transformation/Automation Solutions • Bring Process Reengineering, RPA, AI/Analytics & Mini-Bot knowledge together to bring digital transformation solutions for process automations to clients • Ability to break Vast Business Areas into palatable, smaller Process Segments for assessments •Based on high level process analysis sessions effectively select/eliminate processes for further detailed assessment •Bridge between the Business and Technology (Development – Build & Test), to be able to transform Business Design Patterns into Technology Implementations •Ability to create User Acceptance Test plans partnering with the Client operations team to ensure that the identified & agreed scope scenarios (user journeys) are tested in entirety for both Automation & re-engineering/transformation interventions •Ability to understand the process performance from a handling time perspective to create benefits cases for the process use case •E2E Solution ownership for a set of processes regardless of which technology combination is under lying, i.e. This position needs to design the solution across non Tech interventions & OCR, AI, RPA (with help/input from area SMEs). This would involve identifying/documenting potential challenges and discussing them with respective expert terms
What are we looking for? Cross-Functional Team Leadership: Experience in Leading Diverse Teams: Successfully led cross-functional teams comprising of project managers, business analysts, technical architects, and process experts. Demonstrated the ability to foster collaboration and drive the team towards common transformation goals, ensuring alignment across various functions and stakeholders. Change Management and Employee Engagement: Proven Track Record in Change Management: Effectively managed teams through significant organizational changes, implementing structured change management processes. Engaged employees at all levels to ensure buy-in, conducted regular workshops to address concerns, and utilized feedback mechanisms to continuously improve the transformation process, resulting in high employee engagement and successful project outcomes • Six Sigma Project Certification (Green or Black belt and LSS Certified) • RPA Tools Certification (for Design not coding)
Roles and Responsibilities: Responsibilities include, but may not be restricted to (the standard suite of assets & methodologies prescribed are to be used): • Drive Client workshops to understand Scope and Process details • Conduct High Level Process and Technical Feasibility Assessment • Propose & define transformation/automation Scope of the process • Design a high level transformation/optimization/Automated Solution schematic • Create a Business View transformation/optimization/Automation Solution Design. This involves the detailing of the As Is procedural steps and the design of the To Be process flow when configured for transformation/optimization/automation for the identified & agreed scope • Assign Solution Complexity for the proposed Scope to be automated for the process • Understand Operational Metrics of the Process inclusive of Volume, Seasonality, Average Handling Time, etc., to gauge Effort and Benefits • Define a quantifiable Benefits Case to feed into the Business Case for the client • Identify and confirm the capacity required to run the to be process/automation in BAU/production through License requirements to meet the process SLAs with factors like incoming volumes, application availability, handling time etc. • Utilize the reusable Asset library & identify reusable components within each client • Create a plan (hybrid-agile) to automate the process. • Post Implementation support for Change Requests – CR Impact analysis, Gauge feasibility, effort, timelines, Complexity, Benefits, etc., • Lead & facilitate Sign off from the Client stakeholders on PDD, SDD, Scope and Plan • Ability to lead & conduct Proof of Concepts wherever required by the Client