Skill required: Retirement Solutions - Retirement Planning Services
Designation: Customer Service Analyst
Qualifications:Any Graduation
Years of Experience:3-5 Years
Language - Ability:English - Proficient
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? 5+ years of experience in US Retirement Services domain – Defined Contributions - Institutional Services 3+ years of mandatory experience in Offshore Data Lead Management Services with proven ability on the below: Review specific client requirements and artifacts for completeness and accuracy and notify transition manager when complete. Review and updates configuration fields. When fees are present, complete the fee worksheet to determine timing of fee submission and go-live. Review artifacts and timeline, ask clarifying questions, answer any questions regarding data lead tasks. Review the intake documentation and complete required intake documents for partners and send to plan management services team Excellent communication skills, ability to lead multi-party meetings in the stipulated timelines ASPPA Certified (Preferred)
What are we looking for? Any Graduate Experience in the US retirement industry mandatory Experience in Leading & Managing teams Open to working in core Night shifts based on business requirements Good verbal & written communication skills Good typing skill and attention to detail. Good time management skills Ability work independently or with minimal supervision
Roles and Responsibilities: Review the request and determine the proper documentation that is needed for the implementation Ask clarifying questions and answer any questions regarding data lead tasks. Complete quality control review. Activate services according to requirements. Validate systems, plan sponsor and participant experience are correct. Send notice confirming all systems have been updated correctly with requested changes. Complete workflow (e.g., Refactor Data System) tasks and upload final artifacts for audit. Coaching and mentoring others to draw out their skills and expertise Strong leadership skills, with the ability to motivate and inspire team members . Strict adherence to non-disclosure of client information by preserving client confidentiality. Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management. Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time. Taking active participation in process improvements and automation. Ensure Quality Control standards that have been set are adhered to. Adherence to client SLAs Identify potential areas that require additional controls Completing assigned responsibilities and projects within timelines apart from managing daily BAU.