Skill required: Talent Development - Instructor-Led Training (ILT)
Designation: Business Interlock Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Talent Development process You will be responsible for Instructor led training which is the practice of training either individuals or groups and designing learning material. Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners.
What are we looking for? •Instructor-Led Training (ILT) •Training Needs Analysis (TNA) •Microsoft Office Suite •Learning Content Development •Written and verbal communication •Collaboration and interpersonal skills •Ability to perform under pressure •Agility for quick learning •Ability to meet deadlines
Roles and Responsibilities: • In this role you are required to do analysis and solving of lower-complexity problems • Your day to day interaction is with peers within Accenture before updating supervisors • In this role you may have limited exposure with clients and/or Accenture management • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments • The decisions you make impact your own work and may impact the work of others • You will be an individual contributor as a part of a team, with a focused scope of work • Please note that this role may require you to work in rotational shifts • Conduct training for new hires and recurrent training for employees in the areas of customer orientation, pre-process, new products or processes, systems or tools used, etc. • Train, assess and implement activities to effect improvement in E-mail writing skills/ call taking skills and grammar. • Implement language and culture modules training on a recursive basis to agents on floor. • Calibrate with existing Coaches / Operations. • Monitor calls and give feedback to teams assigned. • Assess relevant training needs for individuals and organization, in consultation with departmental heads, including assessment methods and measurement systems available. • Extensive soft skills training experience – Culture, Voice & Accent, Grammar, Customer Service • Excellent Communication Skills - orally and in writing • Presentation Skills