Skill required: Tech for Operations - Automation in Application Development
Designation: App Automation Eng Associate
Qualifications:BTech/Bachelor of Information systems and Management/Bachelors of Information Technology
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions. The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent Automation The team leverages Automation in Application Development methodology to drive automation implementation in AD projects including implementation of automation for reducing effort across all development lifecycle phases, designing, assembling, and implementing an automation solution involving a combination of DevOps, test automation, AI, custom automation for improving productivity, quality and decision making in requirements analysis, estimation, design, build, test and deploy.
What are we looking for? The Associate, Customer Service Band IV will support end to end provisioning within Supply Chain Management. The Associate, Customer Service Band IV will work cross functionally in the following areas: Building/processing orders, dispatching Techs and/or parts, Triage and quota management. The Associate, Customer Service Band IV supports the spare parts planning function of a major clients warranty exchange program and does this through professional communications, both to and from customers on behalf of OPT’s clients. The Associate, Customer Service Band IV supports the company’s processes through professional communications, both to and from customers, on behalf of OnProcess Technology’s clients. As a result of customer contact, the Associate, Customer Service Band IV updates the company database with all appropriate information. The Associate, Customer Service Band IV supports all quality assurance efforts and program criteria.
Roles and Responsibilities: •Responsibilities: • Perform/handle outbound or inbound customer and/or client communications. • Advise customers on behalf of OnProcess Technology’s clients. Interact with customers via various methods of communication. • Utilize clients third parties to provide the entitled service. • Resolve customer complaints and escalations. • Inform the client about the development of their requests. • Perform all necessary actions and closes requests with the consent of the client. • Update applicable Program Database(s) accurately. • Handle all return material authorization requests in support of customers that require replacement/repair of client’s products. • Analyze validity of service request reported and advise customer of action according to process. • Provide service quotation for non-contracted services. • Manage all calls according to the service level, assuring key timeframes are met. • Resolve Tier 2 customer escalations. Qualifications: • Fluency in English. • 2+ years Previous customer service experience within a Contact Center. • Previous technical experience and experience in supply chain management. • Attention to detail and accuracy. • Strong written, verbal and interpersonal communication skills. • Familiarity with or an ability to understand and utilize a database and Microsoft Office programs. Education/Certification requirement: • High School Diploma or equivalent