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Customer Service Associate

Hyderabad Job No. aioc-s01515297 Full-time
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Please be informed that at any given point in time, you can only have one "Active" application.

Please be informed that at any given point in time, you can only have one "Active" application.

Job Description

Skill required: Insurance Services - Retirement Planning
Designation: Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? 2+ years of overall experience in US Retirement Services domain – Defined Contributions ; 1+ year of experience in updating tax withholding for Immediate Annuity (IA) payments, fulfilling duplicate tax form requests, reconciling multiple state tax reporting variances, and tracking receipt of W-8BEN-E form solicitation responses ; ASPPA Certified (Preferred)
What are we looking for? BCOM/MCOM degree mandatory ; Experience in the US retirement industry ; Open to working in core Night shifts based on business requirements ; Good verbal & written communication skills ; Good typing skill and attention to detail. ; Good time management skills ; Ability work independently
Roles and Responsibilities: Perform daily withholding operations and balancing to the general ledger ; Perform Weekly, monthly and quarterly State filing ; Review and perform withholding corrections ; Update immediate annuity withholding elections prior to filing. Review and reconcile clients producing multiple state tax forms. Receive request for copy of tax form, produce and send to client ; Monitor workflow system for returned and completed W-8BEN-E forms and index to client account in recordkeeping system. Support tax reporting activities ; Coaching and mentoring others to draw out their skills and expertise ; Strict adherence to non-disclosure of client information by preserving client confidentiality. Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management. Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time. Taking active participation in process improvements and automation. Ensure Quality Control standards that have been set are adhered to. Adherence to client SLAs ; Identify potential areas that require additional controls Excellent organizational skills with ability identify and prioritize high value transactions. Completing assigned responsibilities and projects within timelines apart from managing daily BAU. Creating and updating procedure documents while ensure that the standards are followed

Qualifications

Any Graduation

Please be informed that at any given point in time, you can only have one "Active" application.

Please be informed that at any given point in time, you can only have one "Active" application.

What people are saying about us

"Best Company to work with"

Current Employee - Software Test Engineer in Bangalore

 

Pros: best work place, flexible timing, work from home

Cons: Work life balance depends upon the project. Full Review

 

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