Skill required: Network Billing Operations - Problem Management
Designation: Network & Svcs Operation Associate
Qualifications:Any Graduation
Years of Experience:1 - 3 Years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Billing Operations comprised of Billing Relationship Management, Billing Operations, Project management, Audit & controls, Customer buiness support, Bill strategy and Specialized billing operations and Dispute Management. Good Customer Support Experience preferred with good networking knowledge This team is responsible for managing problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation.
What are we looking for? Strong analytical skills. • At least 3 to 5 years of experience in Billing operations • Ability to organize, evaluate, and present complex data with excellent written and oral skills • Knowledge of telecommunications services • Stakeholder management skills • Effective communication skills • Knowledge in Microsoft Office including Outlook, Word, PowerPoint, and Visio • Working knowledge of Excel experience • Ability to handle critical situations and manage complexity •• Customer service skills
Roles and Responsibilities: 1. Perform pre-bill validations and share anomalies with billing operations team. 2. Execute bill production for select billers 3. Execute account setup (various processes depending upon biller) 4. Perform Account Maintenance, including Relinking 5. Determine & trigger required actions/coordinate with dispute agents for resolutions 6. Implement custom billing solutions as defined by approved process 7. Perform bill quality checks and quality gates 8. Perform bill Cycle Validations 9. Production System Support 10. Development and maintenance of tools under the responsibility of Billing Operations and Business Dispute Management. 11. Perform audits of the accuracy of moderately complex billing information entered in the system and monitors the operation of the billing systems. 12. Develops solutions to tactical billing issues and works with systems design to implement new features. 13. May test new features of the billing system. 14. May perform one or more of the following billing operations functions such as general billing operations, policy compliance, systems, methods, procedures, contract implementation, SOX compliance, risk mgmt, service abuse, compliance with legal requests, compliance with federal and state taxing statutes, annoyance call complaints, bill reviews, postal analysis, vendor management, audit, production quality, data requests 15. Develops solutions to billing issues and works with systems design to implement new features. 16. Bill Production & E-Billing Validation 17. Perform Invoice Distribution Validation 18. Perform Custom solutioning for Billing requirements as need 19. Maintain Billing Relationship & Customer Relationship stakeholder Management effectively related to invoice/bills. 20. Analyze complex disputes received from dispute team. 21. Analyze and determine actions for resolution and trigger required actions by co-ordinating with dispute agents. 22. Assess and evaluate country mandatory compliances and its implications on the billing and customer. 23. Support UAT and share testing results. 24. Receive inputs from dispute teams for complex resolution cases.