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SUSTAINABILITY

We believe every business must be a sustainable business

We help our clients advance their environmental, social and governance goals by connecting sustainability to their transformations; operate our business with a strong commitment to the environment, ethics and human rights; and work to create value in communities around the world.

100%

renewable electricity across our offices, achieving our goal

82%

of our key suppliers* have disclosed emissions targets

4.3M

people equipped with skills toward employment or entrepreneurship

*Key suppliers are defined as vendors are represent a significant portion of our 2019 Scope 3 emissions.

Ethics & governance

Our commitment to ethics, human rights and strong corporate governance is a key driver of our business strategy and is essential to safeguarding our people, clients, brand and financial performance. It is the foundation on which we build trust.

Ethics: building a strong ethical culture

To help our people make ethical choices and consider the full impact of their decisions, we rely on our core values and our Code of Business Ethics (COBE) to inform our behavior

Accenture has been named to Ethisphere’s 2024 World’s Most Ethical Companies list for 17 consecutive years

Ethics & Compliance training

All our people, including part-time employees and contractors, are required to complete Ethics & Compliance training each year. This is fundamental to promoting a shared understanding of ethical conduct across our organization.

Anticorruption policies and compliance

Our COBE and related anticorruption policies, which are both part of our global Ethics & Compliance program and human rights efforts, require our people, business partners and business intermediaries (and suppliers through our Supplier Standards of Conduct) to comply with anticorruption laws everywhere we do business.

Reporting concerns & transparency

We encourage and empower our people and third parties to speak up safely and confidently if they experience, see or become aware of any inappropriate behavior, including any form of disrespect, harassment, racism, discrimination or retaliation—or have any concerns about unethical, illegal behavior or breaches of human rights. And we have zero tolerance for retaliation.

We offer our people many ways to raise a concern—through our leaders, through any of our people in Human Resources or Legal, and anonymously through our Accenture Business Ethics Helpline—and once they do, we make it clear what to expect.

Clear standards of behavior

The first fundamental behavior in our COBE is “Make Your Conduct Count.” It articulates five locally relevant yet globally applicable standards to guide how our people think and act across our unique and diverse culture. This framework creates a foundation for a positive, respectful and inclusive work environment.

We speak up about concerns, knowing Accenture never tolerates retaliation

We treat each other with respect

We are proud to be ambassadors of Accenture, and we act accordingly

We apply our principle of meritocracy when we make decisions about our people

We ensure our personal interests and relationships do not create conflicts for Accenture

Data privacy and information security

Safeguarding data is one of our most important responsibilities in building and maintaining trust, not only with our people but also with our clients and other stakeholders. The Audit Committee of our Board continues to have oversight of our information technology risk exposures, including cybersecurity, data privacy and data security.

Beyond adhering to specific regional legal requirements, we apply strict data privacy and security standards to all information, everywhere. All our people have a personal responsibility to practice effective and responsible data management in accordance with our policies, including our Data Privacy Policy and procedures, our Binding Corporate Rules, as well as new and changing global regulations and jurisprudence.

While many of our people have returned to working in our office spaces, others continue to work in remote and hybrid work environments. This complex work model, partnered with potential business risks associated with ongoing geopolitical tensions, reinforces the need for a proactive, cyber-resilient approach to keep data safe across our business, our people and our clients.

We adhere to the highest and strictest information protection and privacy standards for handling and protecting personal data, as evidenced by our global certifications for Information Security (ISO® 27001:2013) and Data Privacy (ISO® 27701:2019). We were the first global organization to be ISO 27701-certified by the British Standards Institution (BSI) globally, across both our Enterprise and Client Service Business.

Through our globally consistent data privacy and data protection programs, we work hard to uphold global data protection and privacy requirements, including the European Union’s General Data Protection Regulation (GDPR), and other data privacy laws in countries where we do business.

Our Enterprise and Client Data Protection programs define the stewardship of Accenture and client information. They define our management processes and controls, in accordance with relevant information protection and privacy laws. Accenture has been externally assessed as operating industry-leading cybersecurity systems at the Highest NIST Cyber Security Framework (CSF) Implementation Tier by BSI.

We take security seriously, with extensive training and learning assets. All Accenture people regularly participate in required and targeted data privacy training. Further, our global awareness campaign, Protecting Accenture: Live Smart to Stay Safe, equips our people with the latest best practice learnings and behaviors necessary to maintain safe data security hygiene. Beyond completing our required data security training, our people participate in our Information Security Advocate program, a self-paced training program designed to strengthen awareness and adoption of secure behaviors.

Ethics: our core values

Our core values shape our culture and define our character. We live our core values through individual behaviors that guide how we act and make decisions.

Client value creation

Enabling clients to become high-performance businesses and creating long-term relationships by being responsive and relevant and by consistently delivering value

One global network

Leveraging the power of global insight, relationships, collaboration and learning to deliver exceptional service to clients wherever they do business

Respect for the individual

Valuing diversity and unique contributions, fostering a trusting, open and inclusive environment and treating each person in a manner that reflects Accenture’s values

Best people

Attracting, developing and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude and fostering a collaborative and supportive environment

Integrity

Being ethically unyielding and honest and inspiring trust by saying what we mean, matching our behaviors to our words and taking responsibility for our actions

Stewardship

Fulfilling our obligation of building a better, stronger and more durable company for future generations, protecting the Accenture brand, meeting our commitment to stakeholders, acting with an owner mentality, developing our people and helping improve communities and the global environment

Ethics: Responsible AI

For any enterprise, Responsible AI means taking intentional actions to design, deploy and use AI to create value and build trust by protecting from the potential risks of AI. Responsible AI begins with a set of AI governing principles, which each enterprise adopts and then enforces.

Accenture’s Responsible AI principles

Human by Design

Understand the impact on humans every time you deploy AI and ensure that potential negative impacts are identified and managed consistent with our purpose and core values.

Fairness

All models should treat all groups equitably, and action must be taken to mitigate the potential for unwanted bias and other negative unintended consequences (e.g., unfair impact to gender, race, and ethnicity).

Transparency, Explainability & Accuracy

Disclose the use of AI where appropriate and all should be able to understand and appropriately evaluate AI outputs and decision-making processes. We will use relevant and high-quality data responsibly so that outputs are reliable.

Safety

Evaluate potential safety concerns and take action to mitigate harm (e.g., with respect to human life, health, property, and the environment) when deploying AI.

Accountability

Document enterprise-wide governance structures, with clear roles, policies, and responsibilities.

Compliance, Data Privacy & Cybersecurity

All use of AI will comply with relevant laws, we will secure data with appropriate privacy protection and secure AI from cyber-attack. Our respective compliance programs for data privacy and security will be integrated where relevant to ensure compliance with these AI governing principles.

Sustainability

Deploy AI taking into account the impact on the planet, with appropriate steps taken to mitigate negative impacts. Our sustainability program will be integrated where relevant to ensure compliance with these AI governing principles.

Accenture’s Responsible AI Compliance Program

Our Responsible AI Program is grounded in our Code of Business Ethics and core values, has CEO sponsorship and has been scaled to over 700,000 people worldwide.

To do this, we:

  • Set up the AI governance and raised senior leadership awareness, governance and principles.
  • Conducted AI risk assessment and made a detailed assessment of high risk AI.
  • Enabled a systematic RAI program and institutionalized our RAI approach into a compliance program.
  • Conduct ongoing monitoring and compliance of AI and develop monitoring and enforcement.

We are also helping clients implement their Responsible AI compliance programs.

 

Business continuity

Our approach to managing disruption is based on years of experience, preparation and adapting the way we manage and deliver services. Our business resilience strategy supports how we operate as a company, starting with our global client base, underpinned by internal functions and technology, and supported by the collaborations of our third-party ecosystem.

For more information, see our business continuity case study. As society continues moving to a digital-first reality, promoting human rights and setting industry standards are top of mind as we adapt our offerings to reflect this new collective consciousness.

 

Governance

We have a history of strong corporate governance and believe that good governance is critical to achieving long-term shareholder value. We are committed to governance practices and policies that serve the long-term interests of Accenture and our stakeholders.

Our practices and policies

Our corporate governance practices and policies include:

Annual election of directors

100% independent Board committees

10 of our 11 directors are independent

Shareholders holding 10% or more of our outstanding share capital have the right to convene a special meeting

Strong independent Lead Director, elected by the independent directors

Annual Board, committee and individual director evaluations and self-assessments

Active shareholder engagement

Proxy access right

No shareholder rights plan ("poison pill")

Regular executive sessions, where independent directors meet without management present

Policy on political contributions and lobbying

Board diversity policy to actively seek out women and underrepresented candidates

Board takes active role in Board succession planning and is committed to Board refreshment

Active Board oversight of strategy, risk management and environmental, social and governance (ESG) matters

Director policy limiting service to three other public company boards or two other public company boards if the director is a public company chief executive officer

Committee oversight of ESG performance, disclosure, strategies, goals, objectives, risks and opportunities, as well as strategies related to our people, including pay equity, inclusion and diversity, leadership succession and risks

Robust director selection process resulting in a diverse and international Board in terms of gender, race, ethnicity, experience, perspectives, skills and tenure

Our Board of Directors

We believe strong independent leadership is essential for the Board to effectively perform its functions and to help ensure independent oversight of management. Currently, our Board leadership structure consists of an independent Lead Director, a chair (who is also our chief executive officer) and strong independent committee chairs.

The image presents data about workforce composition across gender, racial/ethnic diversity, and tenure.
The image presents data about workforce composition across gender, racial/ethnic diversity, and tenure.

Board committees chaired by women

50%

of committees

Board committees chaired by racially and ethnically diverse directors*

75%

of committees

 

Significant board refreshment

4🠕

new directors over past 5 years

Age distribution

63

Average age of directors
Age range: 56-69

*Racial and ethnic diversity is based on self-reported EEO-1 categories.

 

Oversight of ESG

Our corporate governance practices and policies include:

At Accenture, responsibility for ESG matters starts at the top, with our Board actively overseeing our ESG strategies and progress in meeting our ESG-related commitments, and cascades throughout the business

As part of this, we have implemented a clear and comprehensive governance structure designed to help us achieve our goals and reflect our objectives throughout the organization while guiding our strategic approach