Early results of the transformation program show a positive impact with external partners—and internally.
The new portal provides partners a one-stop shop for all needs to efficiently grow their business and even combine hardware and service offerings. Measures of quality for partner experience are expected to vastly improve. Quote turnaround time is expected to shrink from days to minutes for more than 90% of partner transaction bids. The new intelligent pricing strategy, Price to Win, helps identify optimal price points for transactional deals and improves win rates.
The cross-functional team is able to execute and respond more quickly, and the new partner experience has tightened communication between the Lenovo field team and partners, which helps contribute to loyalty and continuing business.