The intelligent operations journey activator
Fast-track to intelligent
operations
Unleash the optimal combination of people, technology and data to solve problems and pursue opportunities at speed and scale. Click on the Journey Activator below to learn more about the four stages of operations maturity.
SynOps is a human + machine platform that connects intelligent
technologies, talent and data and analytics to accelerate the
move to intelligent operations.
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Cost Savings
Improve operational efficiencies with foundational tools
and technologies
Increased Compliance
Implement processes and tools to advance compliance but
minimal adoption
Customer Satisfaction Boost
Improve speed of product and service innovation with
faster time to market
Quality improvements
Adopt tools to automate processes and drive touchless
transactions
Productivity & Efficiency Gains
Incorporate touchless processing with workflow
capabilities to reduce cycle times
Procurement Spend Reduction
Provide readily accessible data and insights to make
more informed decisions
Reduced Inventory
Use technology to understand business demands and
anticipate their needs
Stakeholder Experience Enhanced
Use predictive insights to improve both internal and
external stakeholder experiences
Highest Employee Satisfaction
Inspire the workforce by giving them the tools, skills
and confidence
1st Quartile Customer Experience
Provide engaging and seamless experiences for all
internal and external stakeholders
Enhanced Stakeholder Outcomes
Use diverse skillsets and data for new opportunities to
transform business outcomes
Predictive Operations
Apply industry and functional leading practices, and
leverage analytics to drive insights from blended data
within the organization—to improve decision making, enhance
experiences and improve business outcomes.
OUTCOMES: Procurement Spend Reduction, Reduced
Inventory, Stakeholder Experience Enhanced
More about Predictive Operations
Talent
- Machines augment humans for select processes.
- Multi-disciplinary workforce: includes analytics experts and business advisors.
Tech
- Agile Workforce Platform: Crowdsourcing tool that matches project needs and niche skills from various talent sources.
- Advanced Data Science: Accenture Insights Platform (AIP+), over 500 analytics tools that convert financial data into insights.
Data
Apply analytics to drive data insights using blended
data from former siloes within their organization
(as well as data from partners) to anticipate and
position for market shifts.
Future-Ready Operations
Intelligent operations run end-to-end digitized processes;
continually mobilize specialized talent, innovative
technology, and diverse data on demand, realizing stronger
performance gains and overall value.
OUTCOMES: Highest Employee Satisfaction, 1st Quartile
Customer Experience, Enhanced Stakeholder
Outcomes
More about Future-Ready Operations
Talent
- Real-time Agile Workforce On-demand: Collaborative workforce, ability to mobilize specialized talent when needed.
- Specialized talent: Knowledge workers focused on judgement-based work, data scientists and innovation leads.
Tech
- AI, cloud and blockchain enabled.
- Intelligent Automation Platform draws on 2,000+ AI agents and automation bots, analytics apps to drive efficiency and consolidate data.
Data
Harness insights from a diverse portfolio of
sources—using advanced analytics and AI
capabilities—to power predictive decisions and
improve decision making.
How is work done?
Future-ready organizations are redesigning how work gets done. Click below to see how transactional talent, robotic solutions and specialized talent will work together in the future.
80%
40%
26%
2%
30%
37%
18%
30%
37%