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Consultant Customer Sales & Service – Service Transformation
Athens
Job No. r00250192
Full-time
Job Description
Are you ready to be a part of the digital reinvention of industry and revolutionize your career?
In today’s world, business leaders want to rapidly and confidently reinvent to increase resilience, mitigate risk, and grow with sustainable value.
That’s where Accenture Strategy & Consulting comes in. We bring together strategic visionaries, industry experts, practitioners from across every enterprise function, business intelligence professionals, change specialists, data and AI authorities, and many other specialized skills to co-create each client’s unique path to reinvention. You will be a trusted partner to business leaders, working with a diverse team of experts to deliver successful tech-enabled transformation and new kinds of value for your clients.
Capability Network is a Global Strategy & Consulting practice, pulling together multinational and cross-cultural professionals based at key locations around the world. No matter what business, no matter where in the world, our unrivaled industry and function experts help our Clients to shape the future creating clearly defined, measurable value. We are delivering on the promise of technology and human ingenuity.
Meet the CS&S team:
The Customer Sales & Service functional team is aligned to the Capability Network division of Accenture and works with clients across its marketing, sales and services department. The team provides transformation services across three key offerings: Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing and sales strategies and thereby optimizing their cost to serve, thus improving revenue per customer.
The team is comprised of individuals who have an in-depth understanding of marketing, sales and services functions and experience across various industries like Communications and High Tech, Banking, Insurance, Energy, Utilities and Retail.
We are looking for passionate and driven individuals who will help define service strategies, design and implement contact center or CRM solutions and help enhance our client’s service operations. Individuals must have good communication skills, knowledge in relevant technologies, innovative thinking and commitment to quality.
Qualifications
Who and what we are looking for?
Minimum bachelor’s degree
2+ years of experience within Consulting (preferred) and/or other industry experience
You will be considered for either Analyst or Consultant position
Solid knowledge and direct experience in leading transformative changes in digital customer sales and service, customer experience design
Experience in Marketing or Sales tool user experience (Adobe, Salesforce)
Salesforce Marketing Cloud experience or Salesforce Sales Cloud experience
Proven ability to work creatively and analytically in a problem-solving environment.
Proven success in contributing to a team-oriented and distributed delivery environment
Proficiency with Microsoft Office applications (incl. process mapping, process documentation, data analysis, presentation for senior stakeholders)
Excellent English communication skills (written & spoken) required
WHAT´S IN IT FOR YOU?
Competitive salary and benefits, including but not limited to: life/health insurance, performance based bonuses, monthly vouchers, company car (depending on management level), flexible work arrangements, employee share purchase plan, TEA Accenture, parental leave, paid overtime (if needed) and various corporate discounts
Continuous hard and soft skills training & development through global platforms & local academy
Career coaching and mentorship to help you manage your career and develop professionally
Ongoing strengths and skills based evaluation process
Various opportunities to develop your career across a spectrum of clients, industries and projects
Diverse and inclusive culture
Corporate citizenship initiatives (access to volunteering opportunities, charity work etc.)
Under our Brain Regain initiative, extra relocation benefits may apply
To learn more about Accenture, and how you will be challenged and inspired from Day 1, please visit our website accenture.com/gr-en/.
