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The future of the state government workforce

September 27, 2021

2-MINUTE READ

In brief

Accenture and NASCA surveyed Chief Administrative Officers (CAOs) to better understand their views on the future of remote work, the importance of diversity, equity and inclusion, and their own role in driving innovation.

The future of remote work for states

As state workers went remote during the pandemic, CAOs observed two top practices: affording workers flexibility and giving them the right technology.

Diversity, equity and inclusion in government

A CAO’s top DE&I challenges include staff lacking self-awareness about their own biases and the need for data to help identify opportunity areas.

Innovating in a new era: The role of the CAO

CAOs will continue to play a key role in driving lasting change and accepting greater risk to implement new ways of delivering services.

About the Authors

Kelly Rogers

Senior Manager – Public Service, North America


Bill Kilmartin

Former Comptroller – Commonwealth of Massachusetts


Jenny Brodie

Senior Manager – Health & Public Service, Research


Pam Goins

Executive Director – National Association of State Chief Administrators


Jamie Rodgers

Consultant – Public Service, North America


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