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CASE STUDY
Health

NHSmail: The silent digital revolution

Collaboration across the NHS enables better-integrated multidisciplinary care, and unlocks cost efficiencies and improves the patient journey.

Challenge

With a population whose health needs are increasingly complex, multi-disciplinary healthcare makes for far more effective care. Technology-driven collaboration facilitates quality care and patient safety. Older patients with more complex combinations of conditions mean collaboration at all care levels is more crucial than ever, and secure collaboration tools are now available in partnership with NHS Digital and NHS National Services Scotland.

Strategy and solution

The wall to wall solution was delivered by Accenture, which now provides ongoing NHSmail services to the NHS.

Transition

The first step was to transition users from a legacy NHSmail service to the new system, designed, built, tested and delivered by Accenture and Avanade—a joint venture between Microsoft and Accenture.

Migration

One million accounts were migrated from the legacy service at a rate of 120,000 users in a day.

Management

Ongoing services involve application development and management, service desk outsourcing, infrastructure and technology consulting—including design of service, roadmap advisory and transformation delivery.

Transformation

The successful delivery of the transformed NHSmail solution is realising digital collaboration services that facilitate new healthcare practices and ensure that information can be securely transferred between health and care organisations across England and Scotland.

A growing user base (Accenture is helping migrate new trusts onto NHSmail) continues to unlock more secure collaboration, and better patient outcomes. The entire NHS has access to Skype for Business, enabling integration of other enterprise applications and now delivering the Office 365 Hybrid.

"I love Skype for Business. Our NHS Trust covers a large geographical area and meetings can involve people from across our different areas. Skype for Business has saved me at least 10 hours and over 500 miles of travel in the month of May."

— TIM CATE, Acting Director of Operations – North Yorkshire

Related capabilities

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Operational transformation

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Consumer Experience

Through personalised tech and programs, healthcare organisations can adopt consumer centricity.
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