Service Desk Engineer

Role Title: Service Desk Engineer

Location: Glasgow

Salary: Competitive salary and package dependent on experience

Career Level:  Analyst/ Sr Analyst

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide for business performance and inclusion and diversity.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

Accenture is looking for an experienced Service Desk Engineer to join our expanding team and work on one of our customer sites based in Glasgow.

To be considered for this role you should have at least 2+ years’ experience in a similar role.
 

As a Service Desk Engineer, you will:

• Act as an onsite point of contact for our user base.

• Taking ownership of customer issues ensuring the tickets are resolved within a timely manner.

• Troubleshooting Hardware issues including, Laptops, Desktops, Macs, Monitors, Docking stations, Mobile Phones and Printers.

• Manage escalations from the Help desk remote team.

• Capturing all interactions and ticket resolutions within our ticketing system Service now to aid trending and service improvements.

• Contribute to the Knowledge-base when new work instruction or fixes are identified. in our ticketing tool to be customer specific or generic.
   

We are looking for experience in the following skills:

• Knowledge of Insurance market Applications such as AIMS, DAM, Atlas, Cascade, Crystal or SSO LIMOSS, Lexis Nexis.

• Analytical application knowledge working with PowerBI, Qlik or Qlik View.

• Experience of working with financial platforms Sage and TruPay.

• Working knowledge of the project management platform Monday.com.

• Manage Engine suite knowledge (AD Management, Vulnerability Manager, Patch Manager).

• Mimecast administration knowledge.

• Microsoft Certification