Service Design Analyst

Requirements

Personal

· Lead, lean in, be creative, and have a passion for design.

· Believe strategic thinking should be supported by tangible solutions that help clients to connect to their users through memorable experiences.

Craft

• Reimagine, shape and define services that deliver true value for our clients
• Collaborate with design researchers to uncover, define and communicate user needs, pain points, values and behaviours that drive experience opportunities and design recommendations.
• Support in defining north star visions and strategic service and value propositions that deliver against our client’s business strategy.
• Understand, analyse and map complex journeys and processes.
• Support the design and definition of service concepts, blueprints and other service design artefacts.
• Support and help contribute to Service Design activities on projects, including client workshops, creative brainstorms, and service definition.
• Co-design and work collaboratively with cross-discipline teams including other designers, researchers, strategists and developers to bring integrated value to our clients.
• Have strong communication skills and be confident presenting and rationalising your design decisions effectively.

Project

• Work to create the end-to-end design of the experience, working in collaboration with design leads and peers.
• Create beautiful, impactful and empathetic executions.

• Support in solving design problems end-to-end, from identifying user needs and generating service concepts to defining and creating a product and crafting how people will interact with

• Communicate design concepts for digital products through various service design artefacts such as user journeys, interactive prototypes and service blueprints.

• Support in service design activities at the project level.

Client

• We work with a wide variety of clients, across different industries and sectors, however we’re currently looking for designers to work specifically on several health and government projects.

• A number of our clients require background checks. You will need to complete a Baseline Personal Security Standard (BPSS) to confirm your identity, criminal record, right to work and residency.

• Work in collaboration with client teams to understand the user, business and brand.

• Present thinking through appropriate methods to gain feedback and iterate your thinking.

• Create quality client deliverables.

• Support new business development efforts by inputting into pitch efforts and client meetings.

• Comfortable with hybrid working. Every project is different, but we love our team to be in the studio and in our client’s office to work collaboratively.

Community

• Attend and help plan studio and community events and workshops.

Skillset

• Relevant experience in service design or related role such as user experience design or design research.
• Experience in translating business and customer requirements into a compelling holistic experience across different touchpoints.
• Experience producing user experience design deliverables such as user journeys, service blueprints, service concepts, experience principles and prototypes.
• Passionate about service design creating human-centred services that address both user and business needs.
• Experience in participating/running online and offline workshops.
• Knowledge of existing and emerging service design tools and methods.
• Knowledge of and curiosity about technology, translating its impact on design solutions.
• Working proficiency in design tools including Figma and Adobe CC.
• Accustomed to working collaboratively with clients and cross-functional team members.
• Proven history of delivering Service Design outcomes on time.
• Proven collaborative and teamwork skills.

Applications with a design portfolio demonstrating appropriate experience in Service Design or similar role is required to be considered.