Customer Data Platforms Delivery Lead

Customer Data Platforms Delivery Lead

London

CL6

Accenture Song is where you can accelerate your career in a dynamic and innovative digital marketing team that redefines how organisations connect with customers and deliver value.  We are a fast growing division dedicated to crafting transformative digital experiences at scale. 

We are looking for someone to join the Customer Technology Team within the Marketing Practice to support the growing technology portfolio, specifically around Customer Data Platforms (CDPs).  Supporting our clients across a wider range of industries to deliver cutting edge technology.

Grow alongside our global network of talent and help drive impactful change for some of the world’s biggest brands.

About the Role:

You will be a crucial part of our Customer Tech team leading on Personalisation Strategies and how to deliver these at scale for our clients wanting to drive customer centric experiences.  The successful candidate will need to have expertise in Customer Data Platforms.  Particular focus areas will be:

• Customer Data Strategy: Developing data-driven approaches for strategic decision making
• Personalisation: Enhancing customer experiences
• Audience Insights: Analysing customer data to inform marketing strategies
• Data Orchestration: Integrating data seamlessly across platforms
• Delivery Expertise: Deep understanding of agile approaches and best practices and hands-on experience across, Scrum, SAFe, Project Management, Technical Project Management, Programme Management, Release Management, Continuous Integration & Deployment, DevOps, Design Thinking
• Senior stakeholder management – the ability to lead and work with C-suite to shape and deliver multi-year transformation experience programmes
• Exposure to commercial management and sales

Your Responsibilities:

You will be part of a high performing team tasked with driving business growth and enhanced customer experiences through platforms.  You should have demonstrable experience in the following areas:

• Identifying transformation opportunities and developing strategies and roadmaps to deliver Personalisation (either B2B or B2C)
• Owning the delivery of Customer Data Platforms (CDPs) and selection of correct Vendors
• Deep understanding of CDP capabilities and ability to drive awareness of these with different stakeholder groups
• Deep understanding of the range of customer data sources and activation channels needed for personalisation
• Leading & facilitating workshops
• Own the CDP & Personalisation thinking and capabilities within the team, being the ‘go to’ expert across Marketing
• Lead and support strategic client pitches & proposals
• Experience working with senior stakeholders inc. c-suite
• Able to effectively set up and manage teams to deliver value and agreed outcomes

Qualifications

In order to apply please ensure you have:

• Demonstrable relevant industry experience across MarTech, Personalisation & CDP projects
• Previous experience as a delivery lead/manager

• 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice. 

• Family-friendly and flexible work policies. 

• Attractive pension plan with financial wellbeing support and resources. 

• Private healthcare insurance plan and Mental Wellbeing support. 

• Employee Assistance Programme, Career Development and Counselling. 

• A range of generous Parental Leave offerings.

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