Digital Operations Manager - Advertising Agency

Digital Operations Manager

Location: Birmingham (hybrid)

Career Level: CL8

Maternity Cover - 12 Month FTC

What we do?

At Accenture, we deliver meaningful customer experiences, which is the new battleground for brands. Marketers today are expected to deliver exceptional customer experiences at the right time, with every interaction – acknowledging the individual. With accelerating complexity, delivering a cohesive brand experience remains elusive. Our Clients, especially CMO’s, are looking for expert global partners who can create, innovate, activate and scale marketing operations programs that deliver increased impact, powerful customer experiences and marketing-led growth.

Role Overview:

The Digital Operations Manager is responsible for delivering all MY program plans within the Global Editing team. As a team they are responsible for some of our clients biggest global projects working across 28 market websites, in 22 languages, across 4 brands, a total of 112 websites. They will work in partnership with a variety of other teams from Operations to Project Management and Market Management across our global offices. The role will have a cross-located team based across Birmingham and Mumbai and therefore being able to manage offshore teams will be essential. A strong relationship for this is critical and may involve overseas travel.

Working alongside the Technology Manager and Dx Ops lead they will be they will be responsible for long term planning of Global projects ensuring that we can identify both technical and resource conflicts ahead of time. Day to day managing the Team leads to ensure projects are on track and escalating conflicts and providing solutions where possible. Providing clear project status updates to the Ops team. While advising on capacity constraints and proactively looking at solutions to meet client requests. Be the Lead contact for editing within the ART team and a primary contact for clients across ART and ITG for project alignments.

Responsibilities:

• Lead the delivery of large-scale content projects, ensuring effective planning, seamless execution, and robust risk management.
• Collaborating closely with various teams including Operations, and Program managers on QBR forecasting.
• Lead the resource team and teams leads geographically dispersed located across Birmingham and Mumbai, retaining project statuses and providing updates to the Content Operations Director and Ops team.
• Lead on reviewing upcoming global projects and advising on work effort for estimates and OOHs approval.
• Lead for both the ART team and JLR internal Editors (Grads) on a resource overview and ensuring project alignment across teams.
• Collaborate closely with various teams including Operations, Project Management, and Market Management to ensure a cohesive approach across all markets.
• Ensure that the embargo process is in place and strictly followed and executed via the associated teams at each stage.
• Supporting both Digital and Ops Director in the production of any client facing information such as status updates for Digital Operations meetings.
• Identify areas for efficiencies across the teams as well as providing feedback across wider teams during project wash ups. Providing feedback to the Technology Manger where necessary.
• Lead on maintaining quality assurance across the team, as well as ensuring all team documentation is maintained.
• Attend project kick offs, advising on project plans and technical requests.
• Working closely with Team Leads and Senior QAs to ensure we are launch ready and publishing plans maintained for client’s view.
• Working closely with the Content Operations Director on team management, overseeing team trainings, admin and recruitment needs