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Customer Complaints Advisor - Utilities
Newcastle
Job No. r00224682
Full-time - Hybrid
Job Description
Customer Complaints Specialist - Utilities
Career Levels: 12 & 14
Location: Newcastle, Cobalt Business Park
Hybrid working dependent on business demand (after initial training period)
You’re a natural people-person, you’ve already built a successful career working in highly customer-focussed environments and you get a real buzz out of finding solutions and delivering a first-class customer experience.
This is what makes you tick!
You’re now looking for the next step, a challenge, a career path but above all a truly rewarding position where you can use all your honed skills to deliver the best result to customers.
If that's the case - then we’d love to talk to you!
The Role:
Your main responsibility will be to provide support to customers who are experiencing challenges or issues. You will be handling complaints, troubleshooting and logging faults when notified by customers to enable tracking of resolutions.
As well as a competitive salary, a 37.5-hour week (Monday to Friday including bank holidays - 8.30am - 5.00pm and 9am to 5.30pm) we offer a variety of excellent benefits including (but not limited to!):
Hybrid working dependent on business demand
25 days annual leave plus bank holiday entitlement
A variety of Health and Wellbeing benefits including individual private medical cover (family can be included at a discounted rate), access to app-based fitness classes and discounts at a range of gyms
Three days paid leave per year for charitable work of your choice
Qualifications
CL12:
You will need to have either:
A minimum of 12 months of experience working in a contact centre, with high levels of complaints handling experience.
A minimum of 18 months experience in the Utilities Industry, with some experience of complaints.
CL13:
You will need to have at least 9 months previous experience of working in a Customer based role such as retail, hospitality etc, or in a contact centre.
We offer comprehensive training with a supportive friendly team, the interview process is speedy and all carried out remotely. Don't worry though, you will get an opportunity to visit the office and meet the team before you join! We can give you all the detail you need to make the right decision about your next career step.
Click apply to get the conversation started!
