Built for Change
Tune in to the leaders who are successfully reimagining the future of business.AdWeek’s 2021 Thought Leadership Podcast of the Year
Episode 23
Looking ahead to the future of travelIn 2022, customer demand for travel and hospitality climbed back toward pre-pandemic levels. But these aren’t the same customers or expectations from years past. In this episode, we’ll explore how the demands of the modern traveler are shifting–and how companies can reward their customers with new experiences, better service and seamless operations.
Contributors
Steven Zaat
Chief Financial Officer, Air France-KLM
Claire Bennett
Chief Customer Officer, IHG Hotels and Resorts
Emily Weiss
Global Travel Industry Lead, Accenture
Hosts
Elise Hu
Los-Angeles based journalist
Josh Klein
CEO, Indigometrics
Related content
Episode 22
From gaming to growing the "world’s game"The need for accurate data, predictive analytics and AI to drive growth in organizations has never been stronger. That’s true even for soccer, where the reliance on data and analytics has exploded — thanks, in part, to a popular video game. The result? A win for all areas of the business, from player health to customer experience.
Contributors
Andy Hickl
Global Lead for Advanced AI, Accenture
Miles Jacobson
Studio Director, Sports Interactive
Dee Kundra
Managing Director (Americas), F.C. Bayern Munich
Hosts
Elise Hu
Los-Angeles based journalist
Josh Klein
CEO, Indigometrics
Related content
Thought leadership
Art of AI maturity
Episode 21
Why businesses need to be life-centricGlobal instability is causing huge shifts in customer behavior. While most customers want to shop in a way that matches their values — like sustainability and social responsibility — they are also dealing with practical realities, which can lead to contradictory decisions. In this episode, we’ll discuss how a shift from a customer-centric approach to a life-centric approach can offer a path forward for businesses.
Contributors
Anthony Marino
President, thredUP
Baiju Shah
Chief Strategist, Accenture Song
Hosts
Elise Hu
Los-Angeles based journalist
Josh Klein
CEO, Indigometrics
Related content
Thought leadership
The life centricity playbook
Thought leadership
The human paradox
Episode 20
The art of AI maturity and why it mattersArtificial Intelligence technology has snuck into every aspect of our daily lives. But according to Accenture research, only 12 percent of companies are harnessing the benefits of A.I. in the right way to achieve high performance. On this episode, we hear from business leaders who have achieved success – and reached A.I. maturity – at their organizations by mastering a set of data and A.I.-related skills and applying them across strategy, processes and people.
Contributors
Sanjeev Vohra
Global Lead of Applied Intelligence Business, Accenture
Katica Roy
Founder and CEO, Pipeline
William Ruh
Digital CEO, Lendlease
Hosts
Elise Hu
Los-Angeles based journalist
Josh Klein
CEO, Indigometrics
Related content
Thought leadership
Art of AI maturity
Episode 19
How to build a responsible metaverseEvery organization will soon find themselves in the midst of designing or providing services in an ever-changing virtual world. But how can leaders ensure that this environment enriches and welcomes all? By committing to the development of a responsible metaverse built on principles of ethics, safety and inclusivity.
Contributors
Denise Zheng
Global Lead for Responsible Metaverse, Accenture
Jessica Lindl
Vice President of Social Impact, Unity Technologies
Eli Sugarman
Fellow, Schmidt Futures
Hosts
Elise Hu
Los-Angeles based journalist
Josh Klein
CEO, Indigometrics
Related content
Episode 18
Reimagining the future of workOrganizations have long struggled to foster strong working connections among their employees – even before COVID-19 hit. Now, with constant technological and societal changes in play, business leaders must listen to their employees and innovate entirely new ways of working. In this episode, we explore the ever-changing future of work.
Contributors
Christie Smith
Global Lead, Talent & Organization/Human Potential, Accenture
Dominic Price
Work Futurist, Atlassian
Sean Hinton
Founder and CEO, SkyHive Technologies
Hosts
Elise Hu
Los-Angeles based journalist
Josh Klein
CEO, Indigometrics
Related content
Episode 17
Why the future of shopping is socialSocial commerce blends social experiences and e-commerce transactions into a single path to purchase – and it’s forecasted to reach more than $1 trillion by 2025. As more and more shoppers expect to find community and connection in their online shopping experiences, brands and retailers will have to determine not if, but when, they should join the social commerce revolution. In this episode, we find out how they can succeed.
Contributors
Robin Murdoch
Managing Director and Global Lead of Software and Platforms, Accenture
Neha Singh
Founder and Chief Executive Officer, Obsess
Carolina Arguelles Navas
Augmented Reality (AR) Product Strategy and Product Marketing Lead, Snapchat
Hosts
Elise Hu
Los-Angeles based journalist
Josh Klein
CEO, Indigometrics
Related content
Thought leadership
The social commerce revolution
Episode 16
The path to cyber resilienceCyber attacks are up — way up. Last year, breaches of data, networks, services and other assets climbed by 31%. In this episode, we take a look back at one of the fastest-spreading computer viruses in history, then discuss the tremendous risks facing organizations that don’t align their cybersecurity and overall business strategies.
Contributors
Jacky Fox
Managing Director, Accenture Security – Europe Lead, Accenture
Samy Kamkarl
Chief Security Officer, Openpath
Hosts
Elise Hu
Los-Angeles based journalist
Josh Klein
CEO, Indigometrics
Related content
Thought leadership
The state of cybersecurity resilience
Thought leadership
Technology Vision 2022
Episode 15
The technology trends shaping our collective futureWhat is the Metaverse Continuum? And what does it mean to compute the impossible? We examine these questions and more in this episode, which highlights this year’s Technology Vision report and the trends that will affect how we do business for years to come.
Contributors
Marc Carrel-Billiard
Senior Managing Director and Lead – Technology Innovation and Accenture Labs
Greg Bowman
Director, Folding@home
Sandra Ro
Chief Executive Officer, Global Blockchain Business Council (GBBC)
Hosts
Elise Hu
Los-Angeles based journalist
Josh Klein
CEO, Indigometrics
Related content
Thought leadership
Technology Vision 2022
Episode 14
Discovering the automation advantageAI-powered intelligent automation can be a game-changer for businesses – if it’s woven into the fabric of an enterprise using a human-centric approach. In this episode, we discuss the new book, The Automation Advantage. Its authors provide a blueprint for organizations looking to gain a competitive advantage through automation, including guidance on the technology, governance, culture and leadership changes needed to succeed.
Contributors
Bhaskar Ghosh
Chief Strategy Officer, Accenture
Raj Singh
Chief Marketing Officer, Revinate
Blake Moret
Chairman and Chief Executive Officer, Rockwell Automation
Hosts
Elise Hu
Los-Angeles based journalist
Josh Klein
CEO, Indigometrics
Related content
Thought leadership
The Automation Advantage
Special Episode
Dealbook online summitHosts Josh Klein and Elise Hu are joined in conversation by Jack Azagury, Christie Smith and Leena Nair at The New York Times’s Dealbook online summit with Andrew Ross Sorkin. Listen in as these leaders explore the issues shaping work today and in the future.
Contributors
Jack Azagury
U.S. Northeast Market Unit Lead, Accenture
Christie Smith
Chief Marketing Officer, Revinate
Leena Nair
Former Chief Human Resources Officer, Unilever
Hosts
Elise Hu
Los-Angeles based journalist
Josh Klein
CEO, Indigometrics
Related content
Thought leadership
The future of work
Thought leadership
Make the leap, take the lead
Episode 13
The new fabric of lifeFrom global supply chain disruptions to “The Great Resignation,” businesses face huge shifts in people’s relationships with materialism and work. These challenges show no signs of going away. In this episode, we explore the 15th annual Fjord Trends report, which provides practical guidance for organizations as they develop new systems and support new ways of being.
Contributors
Martha Cotton
Former Global Co-Lead, Fjord, part of Accenture Song
Mark Curtis
Head of Innovation and Thought Leadership, Accenture Song
Bailey Richardson
Head of Community, Substack
Hosts
Elise Hu
Los-Angeles based journalist
Josh Klein
CEO, Indigometrics
Related content
Thought leadership
Fjord Trends 2022
Thought leadership
Me, myself, my stuff and the metaverse
Episode 12
Flipping the script on deepfake technologiesWhile most people probably associate AI-generated deepfakes with scams or viral social media videos, there’s far more to the technology that powers them. Generative Adversarial Networks—or GANs—have tremendous potential, from product design to synthetic data, to art and content creation. But GANs could also present an abundance of ethical, privacy and security challenges for businesses looking to innovate with these new technologies.
Contributors
Edy Liongosari
Chief Research Scientist, Accenture Labs
Cristóbal Valenzuela
Co-Founder and Chief Executive Officer, Runway
David Danks
Professor of Data Science and Philosophy, University of California, San Diego
Hosts
Elise Hu
Los-Angeles based journalist
Josh Klein
CEO, Indigometrics
Related content
Thought leadership
Deepfake real value
Episode 11
Preparing for the society of the futureA select group of companies recognize that emerging consumer and investor lifestyle shifts will have a tremendous impact on business in the future. Learn how these “forerunners” are charting a course to growth by prioritizing ethical usage of technology, environmental sustainability, human care and more.
Contributors
Gianfranco Casati
Chief Executive Officer, Accenture Growth Markets
Will Griffin
Chief Ethics Officer, Hypergiant
Barry Swartzberg
Chief Executive Officer, Vitality Group Inc.
Hosts
Elise Hu
Los-Angeles based journalist
Josh Klein
CEO, Indigometrics
Related content
Thought leadership
The rise of forerunners
Episode 10
Brewing up innovation in the cloudDo companies really understand all that’s possible in the cloud? Sure, it’s a place where files can be stored for quick and easy access. But it also enables innovation that can help a 170-year-old brewery pour better pints of beer. In this episode, we’ll find out how businesses can truly tap into the potential of cloud today.
Contributors
Karthik Narain
Senior Managing Director and Lead for Accenture Cloud First, Accenture
Sarah Haywood
Chief Information Officer, Carlsberg Group
Zoran Gojkovic
Director of Brewing Science and Technology, Carlsberg Research Laboratory
Hosts
Elise Hu
Los-Angeles based journalist
Josh Klein
CEO, Indigometrics
Related content
Thought leadership
The Cloud Continuum
Episode 9
Shaping the sustainable organizationLeaders have been under tremendous pressure to deliver financial value to stakeholders, while also committing to sustainability goals. The pandemic has only increased the need to deliver 360° value. Learn how companies with strong “Sustainability DNA” are more likely to deliver financial value and a lasting positive impact for their people, society and the environment.
Contributors
Peter Lacy
Chief Responsibility Officer and Global Sustainability Services Lead, Accenture
Erik Osmundsen
former Chief Executive Officer, Norsk Gjenvinning (The NG Group)
Dan Harburg
VP, Global Head of Carbon Product and Technology, Indigo
Hosts
Elise Hu
Los-Angeles based journalist
Josh Klein
CEO, Indigometrics
Related content
Thought leadership
Shaping the sustainable organization
Episode 8
How “New Science” is changing healthcareOne good thing that’s come from the pandemic? The precedent set by scientists and drug manufacturers who produced a safe and effective COVID-19 vaccine in record time. Now biopharma companies continue to harness “New Science” to deliver incredible treatments in the midst of regulatory and economic shifts. What will they discover next?
Contributors
Stuart Henderson
Client Account Lead and Global Industry Lead for Life Sciences, Accenture
Chris Gibson
Co-founder and Chief Executive Officer, Recursion
David Coman
Chief Executive Officer, Science 37
Hosts
Elise Hu
Los-Angeles based journalist
Josh Klein
CEO, Indigometrics
Related content
Thought leadership
New Science: A new economic reality for growth
Thought leadership
Driving digital in biopharma
Episode 7
Getting to know the “reimagined” consumerSince the pandemic began, people around the world have dramatically shifted their views on the businesses they support and the products they use. Hear what consumers are really thinking and how companies can make sure they align and grow in the face of these changing priorities.
Contributors
Kevin Quiring
Managing Director, North America Customer Sales & Service Lead, Accenture Strategy
Nevine El-Warraky
Global Industry Lead – Song
Hosts
Elise Hu
Los-Angeles based journalist
Josh Klein
CEO, Indigometrics
Related content
Thought leadership
Life Reimagined
Episode 6
Where will the future of business take place?Companies are already revolutionizing where and how we work, consume and socialize. What does the future of business look like? Learn how virtual worlds are opening up new possibilities for manufacturing, research and commerce by redefining our sense of place. We’ll also explore the innovative way leaders can empower their teams by pushing decision-making to the “edge.”
Contributors
Annette Rippert
Former Group Chief Executive – Strategy & Consulting, Accenture
Andy Cohen
Co-Chief Executive, Gensler
Hosts
Elise Hu
Los-Angeles based journalist
Josh Klein
CEO, Indigometrics
Related content
Thought leadership
Signals of change
Episode 5
What makes a business future-ready?Organizations who want to continue to thrive in today’s uncertain environment have been confronted with a new imperative: lean into digital technologies and optimize business operations. The result? A precious few of them have become “future-ready.” A tech start-up and a 150-year-old stalwart share what it takes to get there.
Contributors
Manish Sharma
Group Chief Executive – Operations, Accenture
Daragh Sibley
Director of Data Science, Stitch Fix
Jeffrey Rutherford
Co-Chief Executive, Gensler
Hosts
Elise Hu
Los-Angeles based journalist
Josh Klein
CEO, Indigometrics
Related content
Thought leadership
Fast-track to future-ready
Episode 4
Where does your business need to double up?There’s a deepening awareness of the value that lies at the intersection of digital technology and sustainability – and the need for businesses to focus on both. Hear about the strategies and lessons learned from executives who seized this opportunity and launched a “Twin Transformation.”
Contributors
Jean-Marc Ollagnier
Chief Executive Officer, Accenture Europe
Jack Levis
Former Senior Director of Engineering, UPS
Steve Wilhite
Senior Vice President of Energy & Sustainability Services, Schneider Electric
Hosts
Elise Hu
Los-Angeles based journalist
Josh Klein
CEO, Indigometrics
Related content
Thought leadership
The European double up
Episode 3
A powerful business case for happier workersCaring for employees across personal and financial dimensions is not only the best way to unlock people’s true potential, it’s also better for business. We explore groundbreaking research that demonstrates a new, more profitable way to think about worker well-being.
Contributors
Ellyn Shook
Chief Leadership and Human Resources Officer, Accenture
David Rodriguez
Executive Vice President and Global Chief HR Officer, Marriott International
Fran Katsoudas
Executive Vice President and Chief People, Policy & Purpose Officer, Cisco
Kelly Monahan
Former Thought Leadership Research Principal Director, Accenture
Cameron Flowers
Founder and CEO, Floreo Labs
Hosts
Elise Hu
Los-Angeles based journalist
Josh Klein
CEO, Indigometrics
Related content
Thought leadership
Care to do better
Episode 2
Why business leaders must become tech leadersUntil 2020, many companies believed they were further along in their digital evolution than they actually were. Listen in as we learn how some enterprises reimagined their systems to leverage technology, say good-bye to ‘the way we’ve always done things’ and meet the needs of the moment.
Contributors
Paul Daugherty
Group Chief Executive – Technology & Chief Technology Officer, Accenture
Mona Flores
Global Head of Medical AI, NVIDIA
Allard Castelein
CEO, Port of Rotterdam
Hosts
Elise Hu
Los-Angeles based journalist
Josh Klein
CEO, Indigometrics
Related content
Episode 1
Growth: It comes down to experienceWhat should business leaders know about meeting customer needs in a post-pandemic world? We're talking to the CEOs who are rethinking the customer experience.
Contributors
Mark Curtis
Head of Innovation and Thought Leadership, Accenture Song
Chris Milk
Founder and CEO, Within
Carrie SiuButt
CEO, SimpleHealth
Brian Whipple
Former CEO, Accenture Song
Hosts
Elise Hu
Los-Angeles based journalist
Josh Klein
CEO, Indigometrics
Related content
Thought leadership
Fjord Trends 2021
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