Built for Change

Tune in to the leaders who are successfully reimagining the future of business.

AdWeek’s 2021 Thought Leadership Podcast of the Year

Episode 23

Looking ahead to the future of travel

In 2022, customer demand for travel and hospitality climbed back toward pre-pandemic levels. But these aren’t the same customers or expectations from years past. In this episode, we’ll explore how the demands of the modern traveler are shifting–and how companies can reward their customers with new experiences, better service and seamless operations.

Contributors

Steven Zaat

Steven Zaat

Chief Financial Officer, Air France-KLM

Claire Bennett

Claire Bennett

Chief Customer Officer, IHG Hotels and Resorts

Emily Weiss

Emily Weiss

Global Travel Industry Lead, Accenture

Hosts


Elise Hu

Los-Angeles based journalist


Josh Klein

CEO, Indigometrics

Episode 22

From gaming to growing the "world’s game"

The need for accurate data, predictive analytics and AI to drive growth in organizations has never been stronger. That’s true even for soccer, where the reliance on data and analytics has exploded — thanks, in part, to a popular video game. The result? A win for all areas of the business, from player health to customer experience.

Contributors

Andy Hickl

Andy Hickl

Global Lead for Advanced AI, Accenture

Miles Jacobson

Miles Jacobson

Studio Director, Sports Interactive

Dee Kundra

Dee Kundra

Managing Director (Americas), F.C. Bayern Munich

Hosts


Elise Hu

Los-Angeles based journalist


Josh Klein

CEO, Indigometrics

Episode 21

Why businesses need to be life-centric

Global instability is causing huge shifts in customer behavior. While most customers want to shop in a way that matches their values — like sustainability and social responsibility — they are also dealing with practical realities, which can lead to contradictory decisions. In this episode, we’ll discuss how a shift from a customer-centric approach to a life-centric approach can offer a path forward for businesses.

Contributors

Anthony Marino

Anthony Marino

President, thredUP

Baiju Shah

Baiju Shah

Chief Strategist, Accenture Song

Hosts


Elise Hu

Los-Angeles based journalist


Josh Klein

CEO, Indigometrics

Related content

The human paradox

Episode 20

The art of AI maturity and why it matters

Artificial Intelligence technology has snuck into every aspect of our daily lives. But according to Accenture research, only 12 percent of companies are harnessing the benefits of A.I. in the right way to achieve high performance. On this episode, we hear from business leaders who have achieved success – and reached A.I. maturity – at their organizations by mastering a set of data and A.I.-related skills and applying them across strategy, processes and people.

Contributors

Sanjeev Vohra

Sanjeev Vohra

Global Lead of Applied Intelligence Business, Accenture

Katica Roy

Katica Roy

Founder and CEO, Pipeline

William Ruh

William Ruh

Digital CEO, Lendlease

Hosts


Elise Hu

Los-Angeles based journalist


Josh Klein

CEO, Indigometrics

Related content

Art of AI maturity

Episode 19

How to build a responsible metaverse

Every organization will soon find themselves in the midst of designing or providing services in an ever-changing virtual world. But how can leaders ensure that this environment enriches and welcomes all? By committing to the development of a responsible metaverse built on principles of ethics, safety and inclusivity.

Contributors

Denise Zheng

Denise Zheng

Global Lead for Responsible Metaverse, Accenture

Jessica Lindl

Jessica Lindl

Vice President of Social Impact, Unity Technologies

Eli Sugarman

Eli Sugarman

Fellow, Schmidt Futures

Hosts


Elise Hu

Los-Angeles based journalist


Josh Klein

CEO, Indigometrics

Episode 18

Reimagining the future of work

Organizations have long struggled to foster strong working connections among their employees – even before COVID-19 hit. Now, with constant technological and societal changes in play, business leaders must listen to their employees and innovate entirely new ways of working. In this episode, we explore the ever-changing future of work.

Contributors

Christie Smith

Christie Smith

Global Lead, Talent & Organization/Human Potential, Accenture

Dominic Price

Dominic Price

Work Futurist, Atlassian

Sean Hinton

Sean Hinton

Founder and CEO, SkyHive Technologies

Hosts


Elise Hu

Los-Angeles based journalist


Josh Klein

CEO, Indigometrics

Episode 17

Why the future of shopping is social

Social commerce blends social experiences and e-commerce transactions into a single path to purchase – and it’s forecasted to reach more than $1 trillion by 2025. As more and more shoppers expect to find community and connection in their online shopping experiences, brands and retailers will have to determine not if, but when, they should join the social commerce revolution. In this episode, we find out how they can succeed.

Contributors

Robin Murdoch

Robin Murdoch

Managing Director and Global Lead of Software and Platforms, Accenture

Neha Singh

Neha Singh

Founder and Chief Executive Officer, Obsess

Carolina Arguelles Navas

Carolina Arguelles Navas

Augmented Reality (AR) Product Strategy and Product Marketing Lead, Snapchat

Hosts


Elise Hu

Los-Angeles based journalist


Josh Klein

CEO, Indigometrics

Related content

Episode 16

The path to cyber resilience

Cyber attacks are up — way up. Last year, breaches of data, networks, services and other assets climbed by 31%. In this episode, we take a look back at one of the fastest-spreading computer viruses in history, then discuss the tremendous risks facing organizations that don’t align their cybersecurity and overall business strategies.

Contributors

Jacky Fox

Jacky Fox

Managing Director, Accenture Security – Europe Lead, Accenture

Samy Kamkarl

Samy Kamkarl

Chief Security Officer, Openpath

Hosts


Elise Hu

Los-Angeles based journalist


Josh Klein

CEO, Indigometrics

Related content

Episode 15

The technology trends shaping our collective future

What is the Metaverse Continuum? And what does it mean to compute the impossible? We examine these questions and more in this episode, which highlights this year’s Technology Vision report and the trends that will affect how we do business for years to come.

Contributors

Marc Carrel-Billiard

Marc Carrel-Billiard

Senior Managing Director and Lead – Technology Innovation and Accenture Labs

Greg Bowman

Greg Bowman

Director, Folding@home

Sandra Ro

Sandra Ro

Chief Executive Officer, Global Blockchain Business Council (GBBC)

Hosts


Elise Hu

Los-Angeles based journalist


Josh Klein

CEO, Indigometrics

Related content

Technology Vision 2022

Episode 14

Discovering the automation advantage

AI-powered intelligent automation can be a game-changer for businesses – if it’s woven into the fabric of an enterprise using a human-centric approach. In this episode, we discuss the new book, The Automation Advantage. Its authors provide a blueprint for organizations looking to gain a competitive advantage through automation, including guidance on the technology, governance, culture and leadership changes needed to succeed.

Contributors

Bhaskar Ghosh

Bhaskar Ghosh

Chief Strategy Officer, Accenture

Raj Singh

Raj Singh

Chief Marketing Officer, Revinate

Blake Moret

Blake Moret

Chairman and Chief Executive Officer, Rockwell Automation

Hosts


Elise Hu

Los-Angeles based journalist


Josh Klein

CEO, Indigometrics

Related content

The Automation Advantage

Special Episode

Dealbook online summit

Hosts Josh Klein and Elise Hu are joined in conversation by Jack Azagury, Christie Smith and Leena Nair at The New York Times’s Dealbook online summit with Andrew Ross Sorkin. Listen in as these leaders explore the issues shaping work today and in the future.

Contributors

Jack Azagury

Jack Azagury

U.S. Northeast Market Unit Lead, Accenture

Christie Smith

Christie Smith

Chief Marketing Officer, Revinate

Leena Nair

Leena Nair

Former Chief Human Resources Officer, Unilever

Hosts


Elise Hu

Los-Angeles based journalist


Josh Klein

CEO, Indigometrics

Related content

The future of work

Episode 13

The new fabric of life

From global supply chain disruptions to “The Great Resignation,” businesses face huge shifts in people’s relationships with materialism and work. These challenges show no signs of going away. In this episode, we explore the 15th annual Fjord Trends report, which provides practical guidance for organizations as they develop new systems and support new ways of being.

Contributors

Martha Cotton

Martha Cotton

Former Global Co-Lead, Fjord, part of Accenture Song

Mark Curtis

Mark Curtis

Head of Innovation and Thought Leadership, Accenture Song

Bailey Richardson

Bailey Richardson

Head of Community, Substack

Hosts


Elise Hu

Los-Angeles based journalist


Josh Klein

CEO, Indigometrics

Related content

Episode 12

Flipping the script on deepfake technologies

While most people probably associate AI-generated deepfakes with scams or viral social media videos, there’s far more to the technology that powers them. Generative Adversarial Networks—or GANs—have tremendous potential, from product design to synthetic data, to art and content creation. But GANs could also present an abundance of ethical, privacy and security challenges for businesses looking to innovate with these new technologies.

Contributors

Edy Liongosari

Edy Liongosari

Chief Research Scientist, Accenture Labs

Cristóbal Valenzuela

Cristóbal Valenzuela

Co-Founder and Chief Executive Officer, Runway

David Danks

David Danks

Professor of Data Science and Philosophy, University of California, San Diego

Hosts


Elise Hu

Los-Angeles based journalist


Josh Klein

CEO, Indigometrics

Related content

Deepfake real value

Episode 11

Preparing for the society of the future

A select group of companies recognize that emerging consumer and investor lifestyle shifts will have a tremendous impact on business in the future. Learn how these “forerunners” are charting a course to growth by prioritizing ethical usage of technology, environmental sustainability, human care and more.

Contributors

Gianfranco Casati

Gianfranco Casati

Chief Executive Officer, Accenture Growth Markets

Will Griffin

Will Griffin

Chief Ethics Officer, Hypergiant

Barry Swartzberg

Barry Swartzberg

Chief Executive Officer, Vitality Group Inc.

Hosts


Elise Hu

Los-Angeles based journalist


Josh Klein

CEO, Indigometrics

Related content

The rise of forerunners

Episode 10

Brewing up innovation in the cloud

Do companies really understand all that’s possible in the cloud? Sure, it’s a place where files can be stored for quick and easy access. But it also enables innovation that can help a 170-year-old brewery pour better pints of beer. In this episode, we’ll find out how businesses can truly tap into the potential of cloud today.

Contributors

Karthik Narain

Karthik Narain

Senior Managing Director and Lead for Accenture Cloud First, Accenture

Sarah Haywood

Sarah Haywood

Chief Information Officer, Carlsberg Group

Zoran Gojkovic

Zoran Gojkovic

Director of Brewing Science and Technology, Carlsberg Research Laboratory

Hosts


Elise Hu

Los-Angeles based journalist


Josh Klein

CEO, Indigometrics

Related content

Episode 9

Shaping the sustainable organization

Leaders have been under tremendous pressure to deliver financial value to stakeholders, while also committing to sustainability goals. The pandemic has only increased the need to deliver 360° value. Learn how companies with strong “Sustainability DNA” are more likely to deliver financial value and a lasting positive impact for their people, society and the environment.

Contributors

Peter Lacy

Peter Lacy

Chief Responsibility Officer and Global Sustainability Services Lead, Accenture

Erik Osmundsen

Erik Osmundsen

former Chief Executive Officer, Norsk Gjenvinning (The NG Group)

Dan Harburg

Dan Harburg

VP, Global Head of Carbon Product and Technology, Indigo

Hosts


Elise Hu

Los-Angeles based journalist


Josh Klein

CEO, Indigometrics

Related content

Episode 8

How “New Science” is changing healthcare

One good thing that’s come from the pandemic? The precedent set by scientists and drug manufacturers who produced a safe and effective COVID-19 vaccine in record time. Now biopharma companies continue to harness “New Science” to deliver incredible treatments in the midst of regulatory and economic shifts. What will they discover next?

Contributors

Stuart Henderson

Stuart Henderson

Client Account Lead and Global Industry Lead for Life Sciences, Accenture

Chris Gibson

Chris Gibson

Co-founder and Chief Executive Officer, Recursion

David Coman

David Coman

Chief Executive Officer, Science 37

Hosts


Elise Hu

Los-Angeles based journalist


Josh Klein

CEO, Indigometrics

Related content

Episode 7

Getting to know the “reimagined” consumer

Since the pandemic began, people around the world have dramatically shifted their views on the businesses they support and the products they use. Hear what consumers are really thinking and how companies can make sure they align and grow in the face of these changing priorities.

Contributors

Kevin Quiring

Kevin Quiring

Managing Director, North America Customer Sales & Service Lead, Accenture Strategy

Nevine El-Warraky

Nevine El-Warraky

Global Industry Lead – Song

Hosts


Elise Hu

Los-Angeles based journalist


Josh Klein

CEO, Indigometrics

Related content

Episode 6

Where will the future of business take place?

Companies are already revolutionizing where and how we work, consume and socialize. What does the future of business look like? Learn how virtual worlds are opening up new possibilities for manufacturing, research and commerce by redefining our sense of place. We’ll also explore the innovative way leaders can empower their teams by pushing decision-making to the “edge.”

Contributors

Annette Rippert

Annette Rippert

Former Group Chief Executive – Strategy & Consulting, Accenture

Andy Cohen

Andy Cohen

Co-Chief Executive, Gensler

Hosts


Elise Hu

Los-Angeles based journalist


Josh Klein

CEO, Indigometrics

Episode 5

What makes a business future-ready?

Organizations who want to continue to thrive in today’s uncertain environment have been confronted with a new imperative: lean into digital technologies and optimize business operations. The result? A precious few of them have become “future-ready.” A tech start-up and a 150-year-old stalwart share what it takes to get there.

Contributors

Manish Sharma

Manish Sharma

Group Chief Executive – Operations, Accenture

Daragh Sibley

Daragh Sibley

Director of Data Science, Stitch Fix

Jeffrey Rutherford

Jeffrey Rutherford

Co-Chief Executive, Gensler

Hosts


Elise Hu

Los-Angeles based journalist


Josh Klein

CEO, Indigometrics

Episode 4

Where does your business need to double up?

There’s a deepening awareness of the value that lies at the intersection of digital technology and sustainability – and the need for businesses to focus on both. Hear about the strategies and lessons learned from executives who seized this opportunity and launched a “Twin Transformation.”

Contributors

Jean-Marc Ollagnier

Jean-Marc Ollagnier

Chief Executive Officer, Accenture Europe

Jack Levis

Jack Levis

Former Senior Director of Engineering, UPS

Steve Wilhite

Steve Wilhite

Senior Vice President of Energy & Sustainability Services, Schneider Electric

Hosts


Elise Hu

Los-Angeles based journalist


Josh Klein

CEO, Indigometrics

Related content

The European double up

Episode 3

A powerful business case for happier workers

Caring for employees across personal and financial dimensions is not only the best way to unlock people’s true potential, it’s also better for business. We explore groundbreaking research that demonstrates a new, more profitable way to think about worker well-being.

Contributors

Ellyn Shook

Ellyn Shook

Chief Leadership and Human Resources Officer, Accenture

David Rodriguez

David Rodriguez

Executive Vice President and Global Chief HR Officer, Marriott International

Fran Katsoudas

Fran Katsoudas

Executive Vice President and Chief People, Policy & Purpose Officer, Cisco

Kelly Monahan

Kelly Monahan

Former Thought Leadership Research Principal Director, Accenture

Cameron Flowers

Cameron Flowers

Founder and CEO, Floreo Labs

Hosts


Elise Hu

Los-Angeles based journalist


Josh Klein

CEO, Indigometrics

Related content

Episode 2

Why business leaders must become tech leaders

Until 2020, many companies believed they were further along in their digital evolution than they actually were. Listen in as we learn how some enterprises reimagined their systems to leverage technology, say good-bye to ‘the way we’ve always done things’ and meet the needs of the moment.

Contributors

Paul Daugherty

Paul Daugherty

Group Chief Executive – Technology & Chief Technology Officer, Accenture

Mona Flores

Mona Flores

Global Head of Medical AI, NVIDIA

Allard Castelein

Allard Castelein

CEO, Port of Rotterdam

Hosts


Elise Hu

Los-Angeles based journalist


Josh Klein

CEO, Indigometrics

Episode 1

Growth: It comes down to experience

What should business leaders know about meeting customer needs in a post-pandemic world? We're talking to the CEOs who are rethinking the customer experience.

Contributors

Mark Curtis

Mark Curtis

Head of Innovation and Thought Leadership, Accenture Song

Chris Milk

Chris Milk

Founder and CEO, Within

Carrie SiuButt

Carrie SiuButt

CEO, SimpleHealth

Brian Whipple

Brian Whipple

Former CEO, Accenture Song

Hosts


Elise Hu

Los-Angeles based journalist


Josh Klein

CEO, Indigometrics

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