Reinvent your telco business with data and AI
With generative AI and data as catalysts, telcos can transform every aspect of their business: product innovation, network reliability, customer experience and new growth models.
Legacy technology systems and fragmented data can frustrate telcos from using data insights to improve efficiency, network performance and market relevance. With an AI-enabled modern data architecture and AI, they can unlock the power of existing data to transform operations, improve customer engagement and offer services that better meet customer needs.
of Communications Service Providers (CSPs) executives believe generative AI will compel organizations to modernize
of working hours will be affected across all job types in communications companies
of surveyed CSP leaders expect generative AI to make up 2–6% of total technology spend in two years
What you can do
Capture new value by making strategic, explicit bets on data and AI-enabled growth opportunities, such as faster and more accurate customer service and intelligent and autonomous networks.
97%
of executives believe generative AI will transform their enterprises and industries, and will play a major role in their strategies over the next 3 to 5 years
Combine integration, storage, governance and management of data within a unified platform to establish a single source of truth. Use cloud, open technology architectures and interoperability—in partnership with your ecosystem.
1.8x
more digital core capabilities—digital platforms, data and AI, cloud-first infrastructure, security—are experienced by companies that, over time, reinvent every part of their business
Combine existing siloed data sources into a centralized platform and transform how your people work. To support ongoing business growth, foster a continuous, inclusive, diverse, and digitally driven learning culture.
22%
of CSPs have high levels of AI adoption, including generative AI, in their network operations, customer care services and application and infrastructure operations
Use AI to drive value and mitigate risks like bias and harm, liability and compliance, unreliable outputs, confidentiality and security, sustainability and workforce transition.
96%
of organizations support some level of government regulation of AI. But just 2% of them say they have fully operationalized responsible AI across their organization
Richer customer experiences
Agility at scale
Greater efficiency and cost savings
Richer telco customer experience
Our leaders
Davide Bellini
Managing Director – Communications and Media
Seth Schuler
Managing Director – Software & Platforms Strategy