Automotive omnichannel experience solution
Reinvent customer experience across every channel.
Why automotive customer experience matters
In today’s competitive landscape, the automotive customer experience isn’t just a nice-to-have—it’s a key differentiator. Buyers expect seamless, personalized interactions at every touchpoint—from online research to post-purchase services. A poor experience pushes them to competitors, while a great one builds trust, loyalty, and long-term growth.
of automotive leaders believe digital services will be the key differentiating factor in the automotive industry by 2040
of consumers whose attitudes and behaviors shifted in the past year expect their chosen brands to understand how their needs have changed and commit to addressing them
of revenues in the automotive sector will be from ride hailing, car sharing, or carpooling by 2040
What you can do
Unlock growth and reduce costs by using a digital foundation, using advanced digital-marketing business models and next-generation content. Power that with a content factory creating dynamic content for immersive experiences.
71%
of consumers say that technology is ingrained in almost all aspects of their lives
Unlock new revenue streams from mobility services and activate a direct-sales model across all sales channels, including future-ready, phygital retail experiences.
+90%
increase in conversion rate for customers who engage with augmented reality and 3D technologies
Provide engaging and digital post-purchase services, underpinned by seamless and automated operations.
86%
of customers would change brands for more sustainable aftersales services
