We are seeking for a talent to join the Information Technology Operations where you will have the opportunity to collaborate with a client in the insurance industry.

As an Incident specialist/coordinator, you will be responsible to analyze incidents data, independently coordinate solution of incidents/problems, organize and moderate related meetings, create and share the incidents reports, and follow incidents process to find if some gaps are present.

Your day-to-day activities will involve supporting the infrastructure service management lifecycle, ensuring client satisfaction. You will also provide operational support to ensure that production systems and devices are online and available.

In this role, you are expected to build knowledge and support the team.

You will:

• collaborate with cross-functional teams to ensure the successful delivery of IT production systems and services

• organize and moderate meetings to ensure fast recovery of incidents/problems

• monitor and analyze incident management data to identify areas for improvement

• develop knowledge base and implement procedures

• provide L1 technical support and troubleshooting for production systems and devices

• contribute to the continuous improvement of service management practices

• support and coordinate Major incidents