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Customer Service Senior Analyst - Team Lead
Heredia
Job No. 13200544
Temporary - On-Site
Job Description
Designation: Customer Service Senior Analyst.
Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems.
Your day to day interactions are with peers within Accenture.
You are likely to have some interaction with clients and or Accenture management.
You will be given minimal instruction on daily work tasks and a moderate level of instruction on new assignments.
Decisions that are made by you impact your own work and may impact the work of others.
In this role you would be an individual contributor and or oversee a small work effort and or team.
Please note that this role may require you to work in rotational shifts.
Location: San Jose.
Qualifications
Skill Required Backoffice Customer Service P4 .
Qualification High School Diploma GED .
YOE 5 to 8 years.
Lang English C1 .
What would you do You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions.
You will also be responsible for closing the fault and complaints within SLA s.
Candidate who is good in email and chat process who is good in typing is what is preferred here
Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service.
It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships..
