Collections Agent

BRIEF DESCRIPTION OF THE ROLE

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
Business Process Specialization professionals apply expertise in a specific business process delivery capability (or capabilities) to ensure services are delivered in a manner consistent with our Standard Delivery Solutions and Service Level Agreements and drive continuous improvement.
Collector will be responsible for obtaining timely payments within prescribed payment terms to maximize cash collection and reduce account receivables.
The position will have regular contact with clients Sales Operations Organization, Account Resolution Team and other internal client areas as well as external communication with the designated client base.

RESPONSIBILITIES:

• Responsible for collecting cash from low tier customers as per the collections schedule within the DTP
• Ensure monthly/quarterly collections targets are met/exceeded.
• Responsible for activities assigned by the Collections Team Lead
• Responsible for calling, emailing, & making payment arrangements with customers
• Demonstrates the ability to work as part of a team
• Liaise with customers on a timely basis, execute collection activities, reconcile and track daily/monthly AR balance accounts with customer records
• Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies and short payments
• Work closely with key teams such as Credit and Sales in mitigating collection risk
• Collaborate with various internal business functions such as Billing, Credit Team and Cash Application teams and external customers to resolve receivable issues and to achieve common goals and objectives
• Carry out administrative activities related to collections, such as preparing adjustment vouchers, statements and letters
• Escalate unresolved issues to management in a timely manner and follow through issues until final resolution
• Perform detailed account reconciliation to identify and drive resolution of disputed receivables
• Highlight issues in accordance with agreed escalation procedure
• Attend client meeting to discuss debtor performance and address issues as required
• Reliable, proactive approach to entrusted tasks. Thinking outside the box is a plus
• Adherence to client’s policies and procedures