Engagement Manager Team Lead

Community & Engagement Manager – Team Lead Are you a natural storyteller, a master of engagement, and a pro at bringing communities to life? Do you thrive in the fast-paced world of social media and live event coverage? If you’re as comfortable crafting compelling brand personalities as you are leading a team, then we’ve got the perfect role for you. What You’ll Do: ● Lead & Inspire – Manage and mentor a team of engagement specialists and community managers, ensuring they’re motivated, aligned, and delivering top-notch community interactions. ● Engage & Grow – Build authentic connections with our audiences across platforms, keeping conversations meaningful, fun, and on-brand. ● Own the Moment – Plan and execute live event coverage with precision, creativity, and speed. From trending topics to real-time storytelling, you’ll make every moment count. ● Write & Create – Manage Craft engaging copy, responses, and social posts across multiple platforms that capture attention and drive interaction. ● Think & Solve – Bring creative solutions to the table, whether it’s rethinking engagement strategies, optimising workflows, or tackling unexpected challenges. ● Plan & Execute – Oversee scheduling, create content calendars to assist creative teams, and team coordination to keep everything running smoothly. What You Bring: ● Proven experience in community management, social engagement, or a related role. ● Strong leadership skills with the ability to inspire and organise a team. ● Excellent writing and communication abilities—witty, sharp, and always on-brand. ● Experience with live event coverage and real-time social-first content creation including photography and video. ● A strategic mindset with a knack for problem-solving and quick decision-making. ● Strong project management skills and a love of organisation. ● Familiarity with scheduling tools, analytics, and digital trends. Qualifications/Experience/Skill: ● Proficient with Khoros and Sprout, Brandwatch and Hootsuite a plus. ● Proficient in MS Office365 (i.e. Word/Excel/PowerPoint/MS Teams/OneDrive, etc.) and Google Office Suite ● Minimum 5 years working experience as community & engagement manager in a creative agency or related company ● Chronically online and in tune with social trends locally and globally ● Good understanding of social media KPIs ● A good command of the English language (both verbal and written) ● Vernacular: ability to write in isiXhosa & isiZulu will be advantageous ● Strong multitasking skills (ability to work on more than one brief at any given time) ● Strong time management skills ● Strong administrative and organisational skills Why Join Us? We’re a team that thrives on creativity, collaboration, and making an impact. If you love the idea of shaping conversations, leading a team, and bringing communities together in fresh and exciting ways, we’d love to hear from you. Let’s build something amazing together!