Schneider Electric's B2B customer excellence in the GenAI era

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For this edition, Accenture’s Francois-Xavier Dufau talked to Schneider Electric’s SVP Digital Customer Relationship, Audrey Hazak about how she is contributing to the company's mission “to be the trusted partner in Sustainability and Efficiency” by creating seamless, personalized digital customer experiences. Audrey shared her vision of how technology, data, AI and GenAI are reshaping the entire customer journey and the company´s own operations, and provided practical advice for industrial leaders looking to enhance their B2B customer experience.

Trends, innovations and insights you need to know about

Innovate

From the latest trends and tools to ground-breaking technologies and innovations impacting the manufacturing and industrial arena, Innovate is designed to keep you up to date. This month, read about innovative partnerships driving advancements in sustainable technology, launching 3D digital twin platform for enhanced concrete plant operations, autonomous factories driving digital transformation in manufacturing, and more.

Read this month’s Innovate

Our take

Insights and advice on how to reinvent your business and operations by capitalizing on new technologies:

• Generative AI for customer growth: The hype around what generative AI can do in the customer space is intense. But our work with hundreds of companies is proving that it is the staff-multiplying, creativity-focusing, strategy-prioritizing help marketers have been waiting for. It may finally help close the gap between what customers want and what businesses offer.
  

• Revolutionizing the supply chain with generative AI: Generative AI can affect 58% of processes in industry supply chains according to Accenture’s recent research. Read Brian May’s article in Automation World on how GenAI is boosting operational efficiency and resilience in supply chains and manufacturing.
  

• Redefining resilience: Cybersecurity in the generative AI era: In the GenAI era, embedding security by design is crucial for organizations. From risk assessment to securing every GenAI layer, businesses must evolve their security postures. Find out how Accenture can help reinvent your cybersecurity strategy.