4-MINUTE READ
In brief
Don’t let liquid customers slip through your fingers
A challenge for legacy Telcos
To survive, Telcos must become far more agile, prioritize delivering a superior experience across the business and embrace technological advances - the only way they will be able to give both B2C and B2B customers the CX they’ve come to expect.
Moving ahead with Accenture
A new chapter for Telcos
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