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Technology-O365 Support Engineer

multiple locations +view all Job No. 13198660 Full-time - Remote
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Job Description

Conduct incident analysis for operations teams, including root cause investigations and development of long-term remediation strategies

Manage change control processes and implementation procedures

Evaluate impacts and provide technical support for new service rollouts on M365, include internal and cross-workstream teams.

Prioritize and resolve critical severity incidents

Qualifications

Knowledge in M365 services

Professional experiences in EXO, Microsoft EMS E5.

Experience in SharePoint & Entra ID would be better.

Locations

Dalian, Shanghai

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