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Technology-Service Operation Manager

Shanghai Job No. 13110101 Full-time - On-Site
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Job Description

1. Problem and Outage Management: Identify, log, monitor issues and outages, and escalate them in a timely manner.
2. Incident management: Ensure the timely assignment and lead resolution of incidents to meet service level agreements.
3. Process and ITSM Tool skillset: Very familiar with ITIL process, can flexible use these ITIL process to handle Incident, Change, Request and Problem
4. IT Operation governance: Very good communication skills to update, synchronize, report daily operation figures 
5. ITIL Knowledge: Very familiar with ITIL concept and manage daily operations 
6. Serve as the primary customer contact for daily operation related topic.

Qualifications

1. Skills: Expert proficiency in IT Service Management (ITSM), ITIL foundation at least.
2. Good English: Read/Write/Speak
3. Work Experience: Have at least 4 years of relevant work experience.
4. Soft Skills: Possess excellent communication and interpersonal skills.

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