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Intelligent Servitization

Helping industrial companies make the pivot to outcome-based services.

Win the race to services

The expectations of industrial companies’ customers are changing. Customers want to know: How can I augment the life cycle of my existing assets? Make my assets more flexible? Get the product but only pay for the value of services I receive? Industrial customers are less interested in buying a product than an outcome and increasingly find value in services and support.

 

For industrial companies to respond to these changes, the journey to servitization entails a strategic shift in people, process and technology capabilities. But where to start? Accenture Intelligent Servitization can help you navigate through this transition in a progressive manner at pace.

 

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Benefits

Our solution brings together our industry consulting, assets and ecosystem. It helps you shift to outcome-based service models to realize your growth, profitability and sustainability ambitions. 

New growth

We can help you unlock new, stable revenue streams, reduce opex and inventory, and get product features and service enhancements to market faster.

Better experiences

Delivering superior experiences for customers, employees and vendors or partners is top of mind. We can help your experiences stand out.

Enhanced sustainability

We can help your business become truly sustainable with enhanced security and compliance, ESG reporting and decarbonization strategies.

Capabilities

Our solution draws on our extensive end-to-end servitization experience and provides a foundational set of capabilities, bringing together our people, assets, and ecosystems.

Sustainability

Improve your environmental footprint and reputation through a responsible supply chain and energy management. Learn more.

Connected operations

Design and build client-centric services by shifting to intelligent service operations in core and new business activities. Learn more.

Digital service platform

Create a cloud-based service data platform to provide seamless ecosystem experiences and build shared intelligence. 

Service-driven culture

Harmonize business operations by ensuring the entire organization shares the same purpose and has the skills needed to perform.

Approach

With the Accenture intelligent Service Business Modeler (iSBM) approach, industrial companies can determine where they are on the servitization journey, how the target-servitized business model should look like and how to go about it.

The 8-12-week guided, and tool-based assessment is designed to enable:

  • definition of a north star vision statement for a servitized business model.
  • identification of a core capability model required to execute the target business model.
  • creation of a top-down value case to quantify the case for transformational change.
  • definition of a context-specific make-or-buy strategy to develop the required capabilities. 
  • development of an actionable transformation roadmap to chart the candidate course towards the defined vision.

The iSBM also allows for a quick assessment of the potential for business model servitization in a one-day workshop.

Case study

Biesse Group

 

Learn how Biesse Group and Accenture created an Industrial Internet of Things (IIoT) and Connected Asset Management for Manufacturing solution to build new revenue streams.

 

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Our leaders

Arjun Ghosh

Managing Director – Technology Strategy & Advisory
LinkedIn

Maxence Tilliette

Managing Director – Industry X, Automotive, EMEA
LinkedIn

Giorgio Torresani

Managing Director – Industrial
LinkedIn

Related capabilities

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Frequently asked questions

At its core, servitization is about shifting from a product-centric business model to an outcome-based business model to create 360° customer value. It is a well-trodden path in other industries with an increasing importance for industrial companies and their customers who want a product but only want to pay for the value of the service received.

Servitization is needed to quickly respond to the change of purpose of industrial assets. It can help unlock new sources of growth, provide better customer and employee experience and enhance sustainability.

Implementing servitization is a process that can entail multiple paths, depending on the situation. This could mean enhancing traditional aftersales by integrating digital capabilities, creating a diversified services experience over the product lifecycle or achieving outcome-based services via a complete business model transformation.

Collaborating with ecosystem partners is key for a successful transition to a servitized business model. From digital automation of service management processes to applications that enhance performance, partners provide the foundation to build innovative solutions and services. The role of an ecosystem orchestrator is equally important to achieve sustainable growth on the servitization journey.