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Simplicity: Make it easy

September 27, 2022 5-MINUTE READ

Simplicity can improve outcomes

33%

of Canadians say government organization processes and interactions are intuitive.

44%

of Canadians agree or strongly agree that government processes are clear and understandable.

6%

of Canadians feel they can always start a public service process using one channel complete it using another channel without starting over.

"Public services need to be designed in a way so they are easily available, can be accessed effortlessly and in a timely manner by citizens."

— Public service executive

About the Authors

Eyal Darmon

Managing Director – Strategy & Consulting, Public Service


Kevin Ellenwood

Managing Director – Accenture Song, Public Service Customer Experience


Jenny Brodie

Senior Manager – Health & Public Service, Research


Contributors

Naomi Manley-Casimir

Managing Director – Accenture Song, Canada


Joel Marchildon

Managing Director – Health and Public Service, Canada


David Ransom

Director – Accenture Song Canada, Federal Public Service


Megan Seres

Managing Director – Public Service, Canada


Related capabilities

Accenture Song

Accenture Song creates growth through relevance by connecting industry-expertise and analytical precision with ambitious, empathetic creativity. 

Outcomes-focused service delivery

Meeting citizens where they are, with personalized, frictionless experiences that foster confidence in government.

Public service consulting

Empowering public service with innovation and agility to embrace accelerating change.