Simplicity can improve outcomes
33%
of Canadians say government organization processes and interactions are intuitive.
44%
of Canadians agree or strongly agree that government processes are clear and understandable.
6%
of Canadians feel they can always start a public service process using one channel complete it using another channel without starting over.
"Public services need to be designed in a way so they are easily available, can be accessed effortlessly and in a timely manner by citizens."