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Public Services today for stronger communities tomorrow

Facing limited resources, increasingly rapid technology advances and a state of permacrisis, public service organizations who embrace continuous change can have meaningful impact on outcomes for individuals and entire communities.

Public service now

200%

increase in global disruption since 2017

1 in 4

central government workers across OECD countries were aged 55 or over in 2020

36%

of people we surveyed in 10 countries say government agency processes and interactions are intuitive

Reimagine operations of government agencies to build resiliency

Resiliency for better mission outcomes

Now is the perfect opportunity for leaders of government agencies to reimagine their operations to build resiliency and deliver better outcomes for all.

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How to reinvent public service

Cloud and digital platforms

Build a technology infrastructure that evolves to serve changing public needs

Legacy infrastructure cannot keep pace with change. Adopt cloud technology to deliver value faster and future proof public services.
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Transform government agencies work and service with cloud
Citizen experience

Design services for people, not agencies

53% of citizens are frustrated with public services. Prioritize secure and personalized services to build community trust and confidence.
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Sustainability

Lead the way to more sustainable communities

As policy stewards, public sector has a significant role to create a more sustainable future. Don’t just keep pace, lead the race to net zero.
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Talent and Workforce transformation

Build the public service and community workforces of tomorrow

Public sector needs to transform its own work processes, and support businesses and communities. Prioritize upskilling, restructure work and navigate economic shifts to build an inclusive and resilient future.
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Build the public service and community workforces
Back Office Transformation

Improve efficiency with an intelligent back office

With budgetary constraints and limited resources, public service organizations need to transform the back office. Take a holistic approach to people, processes and technology to boost performance.
Security

Boost cybersecurity to protect data and build public trust

Public service organizations manage sensitive data and are at risk of targeted cyberattacks. Adopt strong cybersecurity measures to prevent threats and maintain public trust.
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Data and Artificial Intelligence

Elevate public services with data and AI solutions

Integrate data and AI to boost decision-making, streamline operations and to better serve the communities.
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Segments we support

  • US federal government
    US federal government

    Design and deliver the next generation of government services and improve citizen experiences.

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  • Social services
    Social services

    Become more agile and responsive with digitally-enabled services that have users at the heart to deliver better outcomes.

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  • Defense
    Defense

    Think about innovation as a capability and become future ready while delivering mission outcomes, now.

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  • Cities, transportation and infrastructure
    Cities, transportation and infrastructure

    Work towards a greener and more connected future.

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  • Revenue
    Revenue

    Ensure efficient, fair tax and revenue enforcement and collection.

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  • Public safety
    Public safety

    Adopt a preventative approach and enable a new era of public safety.

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  • Education
    Education

    Create new ways to connect and learn. Education is being transformed from a place to a platform.

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  • Border services
    Border services

    Be more collaborative, connected and intelligent and create new ways to enable seamless and secure travel and trade.

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  • Public health
    Public health

    Use data-driven insights to deliver outcomes for state and local communities affordably, efficiently and with equity.

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  • Post & parcel
    Post & parcel

    Sustainability of the last mile is a key competitive advantage. Embrace digital transformation to accelerate growth and great service.

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  • Nonprofit
    Nonprofit

    Tap into innovative digital technologies to better deliver your mission and meet constituents’ expectations.

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Awards and recognition

Accenture named a Leader in North America State and Local Government Cloud Services

Accenture is named a Leader in inaugural IDC MarketScape: North America State and Local Government Cloud Professional Services 2024 Vendor Assessment.

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Accenture named leader for Data-Driven Government

A leader in Professional Services for Data-Driven Government based on its capabilities to help public sector clients use data and intelligence to improve policymaking, service delivery and operational efficiency.
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Accenture named a Leader in Higher Education Cloud Professional Services

Accenture is named a Leader in IDC MarketScape: Worldwide Higher Education Cloud Professional Services 2024 Vendor Assessment

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Our leaders

Anita Puri

Managing Director – Public Service, Global Lead

LinkedIn

Rob Cohan

Managing Director – Public Service, Americas Lead

LinkedIn

Hibiki Mizuta

Senior Managing Director – Public Service, Growth Markets Lead

LinkedIn
Dan Shiels

Dan Sheils

Managing Director – Public Service, EMEA Lead

LinkedIn

Public Service careers​

Help public sector organizations ranging from federal to local governments, higher education institutions and non-profit organizations embrace a strategy of continuous reinvention.

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