Technical Support Lead

Required Qualifications

• 5+ years of overall experience in technical operations, hardware support, IT engineering, or related disciplines.
• Proven experience leading technical support or operational teams.
• Deep expertise in XR platforms, devices, and ecosystem technologies.
• Experience with:
  • XR device provisioning and management
  • Device flashing and firmware deployment
  • Device troubleshooting and root cause analysis
  • Warehouse operations and hardware asset management
• 3-5 years of hands-on experience with Google AppScript development.
• Experience supporting prototype, pre-production, or emerging technology hardware programs.
• Experience with AI-assisted workflow automation and Large Language Models.
• Knowledge of Gemini, Jetski, Google AI Studio, and related Google AI technologies.
• Experience integrating APIs, databases, and cloud-based automation solutions.
• Strong knowledge of Google Workspace administration and automation.
• Experience working with Buganizer or similar engineering issue-tracking platforms.
• Experience developing applications, scripts, and workflow automation solutions.
• Ability to communicate effectively with both technical and executive stakeholders.
• Bachelor Degree or College Diploma required

Key Competencies

• XR Platform Expertise
• Prompt Engineering
• Automation Engineering
• AI & LLM Integration
• Application Development

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location Annual Salary Range
British Columbia/Ontario/New Brunswick $69,450 to $119,450

Toronto, Ontario

Requesting an Accommodation

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