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Job Description
We Are:
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song
Our mission within our Design Experience practice is to make people’s lives better and drive sustainable growth for clients by reimagining industries, value propositions, products and services, and operating models. Globally, we are a community of 2,000 designers, strategists and innovative brains working across geographic boards with the same mission. With expertise in human-centered design, growth strategy, business, service, and interaction design, customer and employee experience, organization design, and venturing and incubation, we design holistic experiences that resonate and evolve with its users, supporting brand values across a wide variety of touchpoints.
At Accenture Song, Service & Experience Design are at the heart of our design process. Our service and experience designers are a diverse team of strategic, empathetic thinkers and deep interaction specialists who envision and craft experiences across digital and physical channels.
The Work:
As a Service & Experience Designer you will contribute to interaction design and service design activities on projects, including client workshops, creative brainstorms, interaction design, and service design definition. This is your opportunity to be part of a team that is creating positive impact for our clients and the world by creating products and services that people love.
Uncover user needs through research, develop deep insights, generate concepts, and craft how people will interact with the products and services we design.
Participate in and occasionally lead service and experience design activities, including client workshops, user interviews, and creative brainstorms.
Collaborate with our strategy, business design, and product design teams to understand user and business needs, identify design opportunities, and create meaningful service experiences.
Making ideas tangible for your client through visual storytelling and service design techniques.
Drive a user-centered design process that spans all phases of development, from framing a service opportunity to coordinating service delivery implementation.
Explain, discuss, and justify design decisions eloquently. Give effective feedback and direction to other team members.
Frame and tell the story of design solutions, explaining the teams thinking and rationale in a compelling way. Contribute to the communication of research findings, conceptual ideas, service strategy, service delivery, and implementation.
Own service and experience design deliverables such as behavioural customer segmentation, experience maps, user journeys, service blueprints, interaction models, process documentation, and workflows.
Advance the practice of Service and Experience Design as a discipline and practice, building and pulling in state-of-the-art methods from external and internal expertise.
Be a service and human-centered design ambassador within Accenture and the broader design community, attending and helping to plan practice and community events, workshops, and conferences. Contribute to articles, books, and other media on behalf of Accenture Song.
Qualifications
Here’s what you need:
3 + years of in-depth knowledge and experience in design research, interaction design, and service design across varied users, business problems, and digital and physical touchpoints.
3+ years of experience driving and applying user-centered design processes and activities.
2+ years of experience planning, designing, facilitating, and synthesizing workshops.
2+ years creating experience maps, user journeys and service blueprints, interaction models, user flows, and wireframes.
2+ years' experience with rapid prototyping methods, ranging from paper sketching to digital prototypes.
Knowledge of and curiosity about technology and its impact on design solutions.
Understanding of areas of specialization within the greater design landscape, including but not limited to Business Design, Growth Strategy, Product Design, Visual Design, and Content Design.
Willingness to broaden your own skillset into adjacent specializations while refining mastery of primary skillset.
Ability to create and lead teams through the creation of experience maps, user journeys and service blueprints, interaction models, process documentation, and workflows.
A minimum of a high school diploma or GED is required for this position
English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.
Eligibility to obtain Security Reliability clearance in a reasonable timeframe
Bonus points if:
You’re composed in high-pressure situations with a “big-picture” perspective
Bachelor’s degree or equivalent experience in a related field.
Ability to learn new software quickly; experience with Microsoft Office, Adobe Creative Suite, Sketch, Figma, Axure, Confluence, ADO or JIRA is a plus.
Accustomed to working collaboratively with customers and cross-functional team members.
You are a bilingual in French and English
Locations
Ontario - Ottawa, Ontario - Toronto, Quebec - Montreal
