Design Lead

We Are:  

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song

Design & Digital Products - a part of Accenture Song - creates value for our clients, their employees, and their customers. We conceptualize, design and build experiences and services that change the way people work and live. Our team is made up of 300+ employees across the US and Canada. With expertise in service design, experience/product strategy, project management, QA, design thinking, user-experience design/research, and impeccable development for native mobile, web, and embedded systems, we will help bring any service or product to reality.

You Are:

A master of your craft. Design Leads bring demonstrable design leadership and expertise to any project and have a proven ability to act as a decisive product owner, mentor, team player and client partner. Serving as the design lead on simultaneous projects, they can effectively push their teams to deliver exemplary work and to exceed the expectations of the client.

They are tasked to the more challenging and intensive projects to establish solid or lasting client relationships and are also heavily involved in sales. This role is still very executory in nature when needed: The Design Lead creates app flows, wireframes, sets art direction and runs dev support as necessary, while keeping their eye on ultimate strategic goals.

You thrive working in a fast-paced, dynamic environment, and relish acting as a mentor to more junior designers. You inspire confidence immediately with a client and are brought in for more challenging or advanced clients, to guide and support other designers. You are inspired by innovative web and mobile design and follow the latest design trends. You’re an organized project team player with the ability to iron out an amorphous process and effectively lead the team’s deliverables, responsibilities and schedule.

The Work:

• Make sure that best practices are upheld on a project level or within individual mentorship of other designers for their project

• Conviction to champion your perspective while successfully collaborating with other points of view

• Guides the team in the experience direction, style, and methodology

• Lead Design across simultaneous engagements, overseeing the creative output of a project team or client engagement

• Manages the operations of a project's creative team by setting priorities, assigning resources, and ensuring project goals are achieved

• Leads by example through high engagement and collaboration in group or individual settings and mentorship

• Monitor and drive a project team to utilize the best and latest methods and tools to be competitive in the industry

• Offer counsel to clients on a consistent basis and are often seen as a part of “their” team

• Extremely comfortable leading and providing structure to potentially ambiguous or evolving processes

• Lead the team’s deliverables, responsibilities and schedule while maintaining the integrity of design process

• Explain and sell design decisions to clients and stakeholders

• Comfortable working as a solo-designer, team member, or team lead

• Collaborate effectively with remote and onsite team members, including but not limited to designers, researchers, project/product managers, QA, developers, and technical architects

• Have a Human Centered Design approach in solving user needs with deep customer empathy

• Apply design thinking to create world-class experiences across multiple platforms and channels, by bringing together user needs, business goals and technical realities

• Translate concepts into designs that creates simplicity despite system complexity

• Create instant tangibility for the team and the client through storytelling and rapid prototyping methods, ranging from paper sketching to digital prototyping 

• Work directly with customers, peers and creative leads to design end-to-end experiences using participatory and iterative design techniques including observational studies, customer interviews, usability testing, and other forms of qualitative and quantitative research to uncover insights, learn about user behavior and verify design concepts

• Effectively synthesize then communicate research findings, conceptual ideas, detailed design, and design rationale both verbally and visually

• Work closely with development teams to ensure that design specifications are implemented

• Participate in and contribute to Project Debriefs, project templates and design POV’s

• Still be hands on in helping develop wireframes, user flows, interaction prototypes, user personas, customer journeys, site maps, and other design specification materials

• Help shape opportunities including estimating, scoping, resourcing and RFP and or BD responses

• Able to effectively demonstrate and document WCAG Accessibility standards during a program