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Job Description
ARE YOU READY to step up and take your technology expertise to the next level
There is never a typical day at Accenture, but that’s why we love it here! This is an extraordinary chance to begin a rewarding career at Accenture Technology. Immersed in a digitally-compassionate and innovation-led environment, here is where you can help top clients shift to the New using leading-edge technologies on the most ground-breaking projects imaginable.
Immerse yourself in a supportive ecosystem that values your individuality and encourages you to innovate, ideate and disrupt. We recognize that it's the diversity of our people that makes us stronger, smarter and more effective as a team.
We are: Accenture Cloud First - Infrastructure Engineering
Accenture is a leader in cloud transformations working with AWS, Azure, Google, and private clouds such as VMWare. The formation of Accenture Cloud First, with a $3 billion investment over three years, demonstrates our commitment to deliver greater value to our clients when they need it most. Our Cloud First multi-service group of more than 70,000 cloud professionals delivers a full stack of integrated cloud capabilities across data, edge, integrated infrastructure and applications, deep ecosystem skills, culture of change along with a deep industry expertise to shape, move, build and operate our clients’ businesses in the cloud. To accelerate our clients’ transformation leveraging cloud, we combine world-class learning and talent development expertise; deep experience in cloud change management; and cloud-ready operating models with a commitment to responsible business by design — with security, data privacy, responsible use of artificial intelligence, sustainability and ethics and compliance built into the fundamental changes Accenture helps companies achieve. Our services cover the full spectrum of client needs, from strategy to service management, device-to-cloud networks, workplace solutions, and more.
Today, more than ever, companies need to operate and compete at an unprecedented speed and scale as industries are reshaping beneath them. This means innovating faster, creating new revenue streams, deriving more insights from data – and from the edge – and interacting differently with their customers, partners, and employees. Choose Accenture and make delivering this kind of innovative work part of your extraordinary career.
The work:
Accenture’s Cloud First Infrastructure Engineering professionals partner with our clients to advise, create, and deploy end-to-end infrastructure transformation solutions, enabling business innovation. These solutions are the backbone of driving IT-enabled differentiation. IE professionals are grounded in New-IT with an expertise in one or more of our core practice areas: Digital Workplace, Network Technology, Service Management, Hybrid Cloud, Public Cloud, and traditional Data Center.
KEY RESPONSIBILITIES:
- Running reports using ServiceNow or another Service Management tool.
- Addressing Service Requests and ensuring compliance with all hardware and software agreements.
- Analyzing reports and providing input to monthly reporting.
- Coordinating IT asset purchases with the IT and Finance department for acquisition of assets, leasing, contracts and invoicing.
- Performing activities relating to Purchase Requisition
- Collaboration with vendors and Finance department on a continual basis to review service delivery and resolution of invoice inquiries and problems.
- Supporting the contract renewals and or contract compliance functions working with IT teams to identify efficiencies during renewal periods.
- Executing IT asset lifecycle activities from requisition through disposal. Including the deployment and retirement of assets.
- Assisting with developing IT Asset Management procedures through collaboration with various IT Teams.
- Ensuring proper levels of support are being maintained in service management tool (ServiceNow).
- Working with Desk Side Support to resolve issues.
- Creating, managing, and monitoring input files for invoice processing for vendor payment.
Qualifications
Basic Qualifications:
- Beginner proficiency in Customer Service
- Beginner proficiency in Asset Management It is advantageous to have prior experience in relevant related skills
- There are no specified education requirements for this opportunity
- Must have eligibility for Reliability Clearance (residing in Canada for at least 5 years)
- English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.
Preferred Qualification:
- Beginner proficiency in Client Invoicing
- Beginner proficiency in Microsoft Excel
- Beginner proficiency in ServiceNow
Professional Skills Qualifications:
- Proven success in contributing to a team-oriented environment.
- Proven ability to work creatively in a problem-solving environment.
- Desire to work in an information systems environment.
- Demonstrated teamwork and collaboration in professional setting
WHAT´S IN IT FOR YOU:
- Competitive benefits, including a fair and balanced parental leave policy.
- Fantastic opportunities to develop your career across industries with local and global clients.
- Performance achievement and career mentorship: our performance management process focuses on your strengths, progress and career possibilities.
- Opportunities to get involved in corporate citizenship initiatives, from volunteering to charity work.
Locations
Ontario - Ottawa, Ontario - Toronto
