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Instructor Senior Analyst
Ontario - Mississauga
Job No. 13127002
Full-time - Hybrid
Job Description
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries.
Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise, and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.
These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners, and communities.
The Global Sales Enablement team is dedicated to equipping our sales teams & leaders with the necessary skills and knowledge to excel in their roles. This includes the delivery of our Global Sales Enablement Strategy aimed at cultivating a high-performance sales culture.
The Instructor Senior Analyst will develop and own mechanisms to enable the sales and support teams within their designated region. This person is an experienced and talented enablement or sales leader who will drive impactful and cross-functional initiatives. They will operate as the single threaded owner of all Enablement programs in-region including onboarding new joiners, creating and delivering continuous training sessions and sales skill development modules.
Responsibilities:
Identify sales skills and knowledge gaps, partnering with senior leaders and cross-functional teams to build targeted programs that increase efficiency, expertise, and overall impact for sales and support teams in the region.
Create structured sales training programs including modules on sales techniques, objection handling, closing strategies and customer relationship management.
Work with subject matter experts to create effective and engaging training programs on products, tools and services available to sales reps.
Onboard New Hires leveraging a a global onboarding process and LMS
Track the effectiveness of training programs by monitoring sales metrics, conducting post-training assessments, and making adjustments as needed.
Ensure training sessions are aligned with the company’s overall sales process and strategies.
Manage sales enablement technology platforms, repositories and knowledge hubs to provide sales reps with easy access to necessary information and resources.
Deliver comprehensive training programs for new hires to accelerate their integration into the sales team.
Collaborate with regional sales leadership and global sales enablement teams to identify and address sales enablement needs, providing ongoing support and resources to the sales team.
Assist in the creation and review of global eLearning courses, assessments and certifications.
Create and manage regional training calendars.
Qualifications
This is a hybrid role out of our Mississauga office. You will be required to be in-office 3 days per week except for onboarding waves, which will likely take place once every 2-3 months. For those instances, the requirement will be in-office 5 days per week.
Basic Qualifications
Minimum of 2 years of training experience in a sales environment
Preferred Qualifications
Experience working in Digital Advertising / Marketing industry
Proven ability to create sales process, methodology or upleveling training sessions from topic identification through delivery
Clear and effective communication skills
Engaging and strong on-camera presence
Experience with sales organizations operating in a virtual environment
Effective presentation skills with the ability to own a room and influence sellers
Strong public speaking skills with proven ability to deliver materials clearly and effectively
Presentation design skills with proven examples of clear, concise and engaging training decks or modules
Experience in a fast-paced dynamic environment, balancing strategic priorities with high-quality, tactical execution
Ability to work cross-functionally with leaders and subject matter experts
Strong time management skills
Able to translate conceptual thoughts to functional tasks
Experience using software such as Adobe Captivate, Articulate Storyline, Kahoot, Mentimeter, Docebo and / or Asana
Bachelor’s Degree
Certifications or degrees in adult learning, public speaking, instructional design, sales training or similar a plus
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