Subject Matter Expert With German

We are seeking a skilled and dedicated German speaking Subject Matter Expert. The ideal candidate will be responsible for handling escalations and will act as the expert for cases, will use their in-depth knowledge and expertise in the specific field or subject to deliver accurate and up-to-date information, advice, and solutions.

Key Responsibilities

· Provide expert knowledge and insights in their specific area of expertise.

· Handle escalations related to contract management, order processing, customer care, invoicing and cancellations and provide guidance to the customer service team based on their expert knowledge.

· Manage contractual agreements and ensure compliance with established terms and conditions.

· Collaborate with internal and external stakeholders to address contract-related inquiries and resolve issues.

· Support invoicing and credit processes, ensuring accuracy and timely resolution of discrepancies.

· Assist in the development and review of project documentation, training content, and manuals.

· Senior support for Processes, Systems and Business Transformation.

· Oversee cancellation and retention processes, addressing customer complaints and cancellations effectively.

· Participate in discussions on new products and integration into standard processes.

· Provide exceptional customer care and manage inquiries across various channels.

· Works closely with the Team Leaders, Trainers and Quality Coaches on the account to drive a culture of performance.