Medical Assistance Coordinator with German & English language

The Travel Assistance Coordinator is responsible for delivering specialized medical assistance to our customers who are facing life threatening situations, including dealing with severe health conditions, travel accidents, natural disasters, and even terrorist attacks. By providing guidance and emergency medical travel services to customers, including pre-travel advice, cost containment, and identifying potential recovery opportunities, the Travel Guard team is there when our clients need us most. If you are looking for a meaningful career and feel most rewarded by helping others, this role will give you the chance to develop your true potential. Previous insurance experience is not required, as extensive internal trainings ensure we internally build and develop a next generation of insurance experts.

Responsibilities:

- Serving as first point of contact for policy holders who experience accidents abroad.
- Showing great understanding of customer situation, taking into consideration various circumstances and desired outcome.
- Communicating extensively with customers and other parties (i.e. providers, partners, medical professionals, airline companies, other institutions).
- Monitoring and reporting on patient status, making appropriate arrangements for either emergency remote medical treatment, or medical evacuation.
- Gathering and storing case data according to internal compliance regulations, ensuring patient’s data confidentiality.
- Performing reviews of policy details and approving expenses for assistance cases based on its terms and conditions.
- Taking pro-active steps to effectively meet customer expectations by demonstrating high quality, professionalism, and accuracy.
- Fostering a culture of cooperation between team members to ensure high professional standards and positive atmosphere.
- Supporting customers prior their trip by providing information.