Sales Coach

Job purpose:
To strategically develop the sales coaching and upskilling capabilities of Accenture DIS Sales Managers/Team Leads (SM’s), empowering them to lead and continually professionally develop high-performance Digital Inside Sales Teams that consistently meet and exceed program delivery targets. This role ensures that managers have the appropriate training, tools, and ongoing support to drive sustained performance and align with global best practices, while fostering a culture of continuous learning, development and growth .

Job responsibilities:
 

o Design and deliver training and development programs that equip Sales Managers with the knowledge, skills and abilities necessary to excel as sales coaches for their teams. This includes initial onboarding, continuous learning during the first year, and mentorship focused on practical, hands-on coaching strategies and techniques
 

o Develop and implement specific coaching tools, frameworks, and methodologies to help managers assess and improve team performance
 

o Evaluate the effectiveness of the training through key performance indicators (KPIs) such as coaching impact, KSA proficiency augmentation, team performance metrics, and individual agent development and growth

o Continuously assess the effectiveness of Sales Managers through data analysis, leveraging scorecard assessments, agent feedback, roleplay results, and key sales metrics (e.g., quota attainment, bonus achievement, percentage of their team’s KSA proficiency augmentation achieved monthly)
 

o Identify areas for improvement using predictive analytics to identify potential issues early and initiate corrective actions before they impact client deliverables or team performance
 

o Proactively execute a continuous feedback loop by working directly with Sales Managers to adapt coaching strategies, setting clear improvement plans, and measuring progress monthly aligned to annual development plans
 

o Oversee the creation, adaptation, and ongoing evolution of regional sales coaching playbooks aligned with both global best practices and regional nuances (e.g., market-specific challenges, cultural differences)
o Regularly update materials based on new insights, feedback from Sales Managers, and emerging sales trends. Ensure playbooks reflect the latest sales methodologies, tools, and strategies developed both globally and locally
o Facilitate knowledge-sharing across regions to ensure that successful strategies are captured, tested, and implemented in other regions as appropriate

o Play a crucial part in driving Sales Managers’ adoption and integration of DIS standard operating procedures (SOPs) across the region

o Assist Sales Managers in implementing Accenture's program management solutions, understanding and applying the DIS bonus and goal-setting frameworks, and adhering to standard management, development and workforce management processes

o Lead change management initiatives to ensure that sales managers seamlessly adopt new tools including AI), systems, and procedures while minimizing disruption to ongoing operations, driving consistent standards in a dynamic environment