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Warranty Claims Expert with German & English language
Sofia
Job No. 12320589
Full-time - Hybrid
Job Description
The Warranty Claims Expert is responsible for managing the process of handling insurance claims, ensuring a final decision compliant with internal company procedures. The role incorporates investigating the circumstances around an accident and making decisions about coverage while simultaneously liaising with different stakeholders. The position provides opportunities for applying your analytical thinking, problem-solving, and communication skills. Previous insurance experience is not required. Extensive internal training ensures we internally build and develop the next generation of insurance experts.
Responsibilities:
Helping customers with their warranty support issues.
Handling and settling insurance claims as per internal company procedures.
Investigate the claim details by identifying and requesting relevant information from various parties.
Making final decisions about coverage and indemnity.
Communicating with customers and other parties ensuring timely information is provided to all of them.
Gathering and storing data according to internal compliance regulations.
Taking proactive steps to effectively meet customer expectations by demonstrating high quality, professionalism, and accuracy.
Fostering a culture of cooperation between team members to ensure high professional standards and a positive atmosphere.
Qualifications
Requirements
Excellent knowledge of both German and English language – C1.
Strong communication skills, both verbal and written.
Ability to work independently, organize, and prioritize own tasks effectively.
Teamwork capabilities – knowledge sharing, providing/seeking guidance and advice when needed.
General computer literacy – MS Office.
Work experience in customer service will be considered an advantage.
Benefits:
We really value our employees and therefore we offer a substantial remuneration package for all roles, which includes:
Career Counselling
Additional paid time off
Flexible home office policy
Flexible benefits
Luxury health & dental insurance
Life insurance
Food vouchers
Fuel card/Public transport card
Multisport cards
Employee Assistance Program
Bonuses for special occasions
Options to buy shares
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