DIGITAL ENGINEERING & MANUFACTURING
Why aftermarket services matters
$100B
is spent per year on warranty by aftersales organizations
80%
of customers say the experience a company provides is just as important as its products or services
20-60%
Of overall OPEX spend is spent on maintenance, depending on the industry, asset and capex spend
Operate, automate, transform
Aftersales is a key driver of profitability, but also the most complex function to operate. Using “plugin” tools with existing processes and systems can help you maximize your returns, faster and with less risk.
Lower your costs and improve customer experience
Reduce operating costs by using AI to transform aftersales operations — such as diagnostics and repair, predictive maintenance, technical manuals and processing of warranty claims.
Increase customer loyalty
Use data and IoT to create new platform-based services and connected solutions that make the aftersales experience for the consumer a delight.
What you can do
Eliminate data silos and streamline operations using the SynOps platform. This pulls valuable insights from your data, empowers AI-driven decisions and accelerates cost savings in your aftersales operations.
Connected monitoring and AI enable predictive maintenance — which includes real-time alerts to reduce downtime and corrective maintenance recommendations to prevent failure.
Increase claims accuracy with more support from AI and machine learning. Reduce claim processing effort. Use the data to help detect future issues and identify their root causes.
Create a feedback loop to connect warranty issues back to product design and R&D. Use insights and data from claims to help your engineering and manufacturing teams improve product quality and develop more efficient processes.
Create personalized and immersive experiences for repair personnel by delivering the right technical information at the right time. Use data and Gen AI to improve their experiences and interactions as they complete their tasks.
Using AI to help write and produce technical publications can reduce the risk of manual errors — for example, pulling in the right technical information and accelerating the production time.
Create new revenue streams
Improve product reliability
Grow customer loyalty
Increase service revenue profitability
Improve service operations
Accenture SynOps
Accenture Warranty Analytics Solution (AWAS)
MyService
