EOC Support

About Accenture:

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 799,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and Al with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 3600 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 3600 value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

Role:  EOC Team Member

Key Responsibilities:

• Conducting ‘eyes on glass’ monitoring and situational awareness of client's IT services across the MVE including but not limited to Systems, Applications, services, Networks, alerts and Events;

• Raising Incidents via the client's IT Service Management Tool;

• Making required updates to external System Availability dashboards;

• Coordinating Application maintenance page stand up and take down across the MVE as requested by the client;

• Applying business intelligence to form business, operational and executive views for reporting;

• Monitoring the Environment against an agreed threshold;

• Engaging proactively and reactively in all Incident Management activities from event detection to Incident closure;

• Assisting the ESM Service Provider with the ITSM and SIAM processes;

• Logging Infrastructure events where necessary;

• Providing proactive notice to avoid Incidents; and

• Providing early alerting, determining if Incidents should be raised; invoking and supporting Incident Management Processes, by:

• Identifying Event Management and System health thresholds;

• Raising Incidents after determinisation;

• Working with the responsible resolver groups or Incident teams to support the resolution of Incidents; and

• Engaging with the Service Desk and client teams to assist with information and communications;

Security Clearance Requirement Given the secure nature of this role, we are seeking candidates who are Australian Citizens with an active security clearance or are eligible for obtaining security clearance.

This requirement ensures that all team members are cleared to handle sensitive information and contribute to maintaining the highest standards of security in our operations. 

On-call and Shift Expectations: This position is primarily focused on managed services, meaning you will be responsible for maintaining and improving our clients' IT systems (Applications and Infrastructure). Flexibility and adaptability are key, as you may be required to work in shifts to provide continuous support. Additionally, you may need to be on call to address incidents promptly and perform after-hours deployment activities as needed. Your ability to effectively manage these responsibilities will be crucial to ensuring the seamless operation of our services and client satisfaction.

Benefits of working at Accenture:

• 18 weeks paid parental leave

• Long & short-term career break opportunities

• Structured career development program

• Local and international career opportunities.

• Certified as a Family Inclusive Workplace™

• Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.

• We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!