Workplace Global Enablement Services

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Our Corporate Functions people offer the essential expertise to deliver high performance to our clients. Whether you work directly with clients or manage important internal initiatives and efforts, you’ll find amazing opportunities to make a measurable difference. Build a career at a company that can take you anywhere—join the Accenture Adventure.

OVERALL PURPOSE OF JOB 

Deliver global Workplace Enablement services and support the global Workplace or Market Units workplace priorities, with the speed, quality and cost. Prioritize to enable the global Workplace tool for launch and deployment; respond to tool usage inquiries, resolve tool/process functional and basic technical issues or completes routine supporting and processing requests via multiple access channels.  To work in a high performing centralized environment helping virtual customers

• Respond to inquiries and/or process requests via calls, emails, tickets according to established processes and policies. Process transactions / operational requests in workplace service on Workplace or tools domain
• Serve as Workplace Subject Matter Expert- Support the global Workplace tools roll out and implementation- eg. user acceptance tests, data migration, ongoing queries support and other activities of tools to the global priority and Market units supporting needs.
• Document transactions according to established process documentation and/or as required based on business requirement.  Raise or escalate cases that do not have or do not fit yet in existing practice and process documentation.
• Resolve discrepancies and/or disputes according to established processes and policies.
• Generate and validate reports for various business requirements, such as but not limited to status reports, scorecards, dashboards, etc. Respond to the unique reporting requirements of the Operations/Cross functional departments on real-time / Adhoc basis;
• Provide insights on transaction trends such as but not limited to, usual requests or inquiries, customer behaviors, internal or cross-functional process changes impact.
• Actively drive continuous improvement with innovations.  Participate in all process improvements stages: conceptualization, implementation and continuous process improvements.
• Operate according to established process and guidelines of Accenture Operations Excellence (OPEX).
• Learn new applications, technologies, and skills through intensive hands-on experience
• Implement Business Continuity Plan to the global Workplace delivery needs;
• Coach less experienced team members and be part of global Workplace GES initiatives;