Intelligent Utility Operations

Provides all operations required to define, pilot, launch and industrialize new products and services:

• New service start-up
• Digital marketing and promotion management
• Contracts management
• Vendor management
• Order management
• Customer insights
• Energy management services
• Energy Efficiency (EE) and Demand Side Management (DSM) services

Provides end-to-end operations to manage assets and field force activities:

• Strategy and capacity planning
• Procurement and supply chain management
• Field work command center
• Field force scheduling, dispatch and support
• Asset digitization and monitoring

Provides fully integrated retail and customer operations across the customer lifecycle:

• Customer journey management
• Contract and enrollment management
• Digital customer engagement
• Revenue cycle management
• Customer care interaction and management

Provides end-to-end operations to manage smart devices and smart insights:

• Smart meter deployment
• Capacity forecast and planning field
• Support and contractor performance
• Meter procurement and supply chain
• Smart meter and data exceptions
• Smart data analytics
• Losses and fraud management