Communications

New ways to monetize core investments, leverage tech for growth and deliver exceptional customer experiences.

What’s going on

Communications service providers (CSPs) have made great strides with upgraded connectivity, deeper engagement solutions and more comprehensive enterprise offerings—but their own digital capabilities have not evolved in tandem. In addition, the traditional business model is no longer sufficient to compete in today’s market. Customers now expect more than just connectivity; they want a seamless, personalized experience that meets their evolving digital needs. To succeed in this new era, CSPs must evolve their networks and elevate their customer’s experiences with a strong digital core and the vision to use it to its full potential.

How communications is changing

1 1

Customers expect the best possible experience

Markets and business models have shifted, and so have the expectations of customers—for sustainability, accessibility, versatility—whether they are personal, SMB or enterprise users. There is a window of opportunity for CSPs to digitize their businesses in a way that delights their customers and employees while enabling them to reduce their operating expenses and improve their margins.

A transformed digital core enables industry leadership

Connectivity is the backbone of the business, but it’s also the critical element of every other industry’s digital core. This means reinvention within a CSP opens doors for other businesses to reinvent as well. When CSPs invest in their own digital core with a standardized, open architecture, they create a new business opportunity that enables other companies to reach their own new performance frontier.

The future of telco growth lies in network innovation

As telcos have explored means of growing beyond connectivity, many of the underlying systems that support their business haven’t changed. Their networks, products and services need to fulfill new and growing demands, so legacy systems are not an option. Telcos must reframe themselves as technology companies that power communication services for all industries, surpassing the title of communications providers.

By leveraging data and generative AI to create unique, tailored customer experiences across multiple channels, you can turn the telco customer journey into an efficient, highly personalized offering package that's rooted in trust and transparency.

25-30%

decrease in marketing spend when digital marketing sales and services are fully optimized

With our suite of cloud-based assets and accelerators you will speed up the implementation of modern architecture, advance your operating models and build out your capabilities with hyperscalers more efficiently.

20-40%

cost reduction across core IT systems through simplification, standardization, automation and operations with cloud-native platforms, decoupling and agile architecture

Transform your network into a cloud-native platform that is agile, efficient and secure. With pre-engineered network solutions that cover the full network lifecycle, we can help you optimize, operate and monetize your cloud native network.

30%

decrease in operational costs through improved Network service fulfillment and ticket management while improving service quality and customer satisfaction, increasing revenue by up to 10%

Address commoditization while opening new and differentiated revenues streams when you integrate your offerings with 3rd party partners to provide managed and differentiated services like smart home, connected health, video and more.

Tap into the nascent opportunity by providing SMBs with a consistent support and shopping experience across different channels, offering clarity of how purchased solutions can benefit their business.

30-40%

uplift in lead conversion

Offer more than connectivity to your enterprise clients’ expanding operational needs. Your growth strategy should address the demand for an integrated platform that brings together devices, 5G private networks, edge cloud and security with end-to-end solutions and services.

What’s trending in communications

Research Report

From survive to thrive: Achieving tech transformation for CSPs’ future

By focusing on new opportunities provided by cloud, data and AI, CSPs can accelerate their legacy technology transformation to resolve tech debt and position themselves for new product and service growth.

Expand

Research Report

Start at the center: network-led transformation for growth

CSPs continue to invest billions in networks, both fixed and wireless. The challenge at hand is how their current network transformation can go beyond a generational upgrade.

Expand

Research Report

Powering SMB Transformation: CSPs’ Path to New Growth

Accenture explores how CSPs can accelerate their B2B transformation journey and generate new value for their SMB customers.

Expand

Case Study

Creating the first connected warehouse

Accenture empowers Singtel and Zuellig Pharma to innovate with Ericsson 5G

Expand

Case Study

Swisscom raises its environmental ambition

A race to climate neutrality by addressing Scope 4 emissions.

Expand

Research Report

Modern networks: How to fast track competitive advantage

Digitalization is outpacing network capacity and innovation spend, making networks a bottleneck to reinvention. Our research explores how companies are approaching network modernization and reveals three keys to success.

Expand